Warehouse Manager - March 2016 – Present• Manage receiving, shipping and distribution procedures by coordinating processes and labor.• Supervise warehouse employees and oversee daily operations• Enforce all company rules and regulations.• Communicate with drivers to ensure efficient delivery of products.• Ensure quality and quantity of received and shipped goods• Ensure that productivity targets are met constantlyShipping/Receiving Manager - June 2015 – March 2016• Managed all important documents such as packing slips, bill of ladings, SLI/SED documents, NAFTA Forms etc.• Supervised and lead subordinates (receiving clerks, order pickers etc.)• Worked with warehouse, purchasing and other managers to optimize processes• Utilizes UPS and Federal Express World Ship computerized management systems daily for shipments.• Examines outgoing shipments to ensure shipments meet specifications• Maintained accurate records and assist in inventory control Warehouse Order Processor – January 2015 – June 2015• Received and checked incoming picking tickets• Retrieved orders according to quantity, size etc. ensuring accuracy• Restocked inventory and did monthly cycle counts.Customer Service – February 2014 - December 2014• Answered inbound telephone calls and provided excellent customer support.• Responded to customer questions and comments via phone, email with professionalism.• Responsible for researching and resolving complaints to ensure customer retention and satisfaction• Followed up on all written correspondences and escalate to Customer Service Manager on duty as necessary• Coordinated and followed up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction.

• Maintained inventories of items being transported.• Made inventories & records of the furniture, material and supplies received for delivery. Delivered and made sure that each is well accounted for.• Loaded, unpacked and packed items, disassembled and assembled furniture for residential and commercial accounts.