Eddy Rodriguez Email & Phone Number

Ames, Ia, Us

Ames, Ia, Us

Ames, Iowa, United States

Enhance store operational efficiency by processing an average daily volume of over 100 bill payments, financial reports, and Western Union money transfers, ensuring timelyand accurate service delivery.Resolve over 200 daily customer inquiries through multiple channels including phone, email, and in-person interactions, to achieve customer satisfaction by employingproblem-solving skills and active listening techniques.Collaborate with store operations management and account manager to improve business efficiency by implementing accurate daily sales tracking and inventory reporting,resulting in optimized inventory levels and increased sales performance.

Ames, Iowa, United States

Brand Promotion: Developed and executed strategies to promote the fraternity's brand and image to the campus and community.Social Media Management: Managed fraternity's social media accounts, creating engaging content and maintaining a positive online presence.Event Promotion: Promoted fraternity events, increasing attendance and engagement among members and the broader campus community.Public Relations Campaigns: Created and implemented public relations campaigns to highlight the fraternity's achievements, values, and community involvement.Graphic Design: Designed visually appealing materials such as flyers, posters, and newsletters to enhance the fraternity's visual identity.Improved fraternity's online presence through effective social media management, leading to a 266% increase in engagement and visibility.Increased fraternity membership by 50% via a strong recruitment week campaign, successfully recruiting and retaining new members

Ames, Iowa, United States

Leadership: Provided strong leadership within the fraternity, helping to guide the chapter's activities and initiatives.Chapter Operations: Managed day-to-day chapter operations, ensuring smooth functioning of the fraternity.Officer Team Collaboration: Worked closely with the executive board and chapter officers to develop and execute strategic plans.Event Planning: Coordinated and organized various fraternity events, including social, philanthropic, and educational activities.Member Development: Supported the personal and professional growth of fraternity members through mentoring, workshops, and leadership programs.

Ames, Iowa, United States

Achieved a 95% issue resolution rate by providing timely technical support to over 100 students and faculty through efficient troubleshooting of Windows and MacOS hardwareand software problems, resulting in improved overall system performance and user satisfaction.Reduced equipment loss and streamlined procurement processes by maintaining an organized inventory of over 200 IT supplies, resulting in more efficient resourcemanagement and repair cost savings.Earned positive feedback from students and faculty by demonstrating strong problem-solving skills and a commitment to exceptional customer service, resulting in enhanced ITsupport experiences and a noticeable reduction in support tickets submitted.

Bachelor Of Science - Bs, Management Information Systems, Junior

Activities and Societies: Sigma Lambda Beta International Fraternity Inc. Al Exito Collegiate Latinx Student Initiatives

High School Diploma

Computer And Information Sciences And Support Services

Took concurrent college classes in Computer Science/Information Technology in addition to high school curriculum. Classes included Python.