Eddy Tin Hau Liu Email & Phone Number

Richmond, BC, CA

Richmond, British Columbia, Canada

• Operational Management & Business Development Responsibilities:
• Oversee day to day operations, develop and maintain excellent relationships with the clients and on-site contacts in the portfolio with responsive communications.
• Serves as a primary liaison with the Airport Authority with respect to all duties, work scope and
• performance of the contract.
• Attends weekly operations update meetings to brief the YVRAA on key issues, performance, and
• the week ahead.

Vancouver, British Columbia, Canada

· Provides leadership to Operations Department· Negotiates contracts and service level agreements for third party suppliers and/or service providers; develops and administers contracts· Business development including communication, new business development and reporting on prospects formulation of innovative business development strategies.· Ensures a high.

Hong Kong SAR

• Pre-Openings
• Working closely with PIC and HQ team to ensure that all new openings are handled smoothlyOperations
• Monitoring all Daily Management Reports (DMR’s)
• Assisting all stations with support on tackling ongoing challenges and concerns
• Providing operational updates to top management
• Manpower planning for all stationsCustomers Engagement

Hong Kong SAR

Hong Kong SAR

Hong Kong SAR

The primary responsibility of this role is to successfully manage & grow the relationship with a portfolio of High Value Centurion customers by handling all Card, Travel & Lifestyle aspects of Centurion service, maintaining regular contact with customers and providing outstanding relationship management to the satisfaction of all customers & to a higher.

Hong Kong SAR

Enter Rediscovered, a members-only bespoke premium luxury hospitality and lifestyle travel Company that operates a collection of meticulously curated residences and voyages in some of the world’s most coveted destinations – from a former palace in the heart of Florence to a restored colonial villa inside the historic walls of Galle Fort in Sri Lanka, an.

Hong Kong SAR

- Provide private check-in and check-out for Horizon Club Guest- Maintain service standard is followed as company Standard.- Provide assistant to Club floor manager to ensure smooth running of Horizon Club daily operation.- Provide personalized and one stop service to Horizon Club guest and all Hotel VIPs.- As Horizon Club Hygiene Ambassador to ensure all.

Hong Kong SAR

-Provide room rate quotation to corporate clients over the phone or email in professional manner.- Make sales call to corporate clients in order to increase revenue.- Entertainment with corporate clients and site inspection in order to understand more of hotel rooms and outlets.- Do regular Tele-marketing to maintain relationship and push to sales..

Docklands - Melbourne

- Checking in, handling booking and cancellation - Answering telephone calls and taking messages- Conducting regular daily facility checks- Handling inquiries and customer complaints and referring all complaints to the Operations Manager if necessary- Ensuring the cross-shifts colleague communication to handle both guest and operational issues effectively.

15-21 Anderson Creek Road, Doncaster East, Victoria, Australia

Monitoring and enhancing food and beverage services and facilitiesEnsuring all staffs provides and achieves up to standard of servicingHandling customer complaints Ensuring Food quality in line with the company requirementProvide training and guidance to new staffsOrganizing promoting activities (marketing and advertising)

Melbourne, Victoria, Australia

• Responsible for monthly collection targets
• Contact with debtors
• Issue Court orders
• Dealing with debt collection clients
• Updating portfolio of all clients

Melbourne, Victoria, Australia

• Monitoring and enhancing food and beverage services and facilities
• Ensuring all staffs provides and achieves up to 5-star fine dining standard of service
• Handling customer complaints
• Ensuring Food quality in line with the company standards
• Provide training and guidance to new hire and provide OJT during onboarding.
• Communicating with Crystal Club in regard to VIP guest orders

Bachelor Of Business Hospitality Management, Hospitality Administration/Management

Advance Diploma Of Hospitality Management, Hospitality Administration/Management

Diploma Of Hospitality Management, Hospitality Administration/Management