Eddy Whitaker Email & Phone Number

London, England, United Kingdom

· Building strong credible relationships with our clients by supporting them to optimise and maximise their return on investment (ROI) from our offering· Analysing and monitoring customer data to draw insights and optimisations, communicating those findings to clients and adjusting campaigns for better performance· Actively organising and managing operational and strategic business reviews with your customers· Monitoring and measuring customer satisfaction and taking proactive action to remedy any concerns· Continually improving your knowledge of both reed.co.uk offerings and the customer’s business/industry to ensure that you are delivering the best possible service· Liaising with internal teams to ensure client needs are being met; coordinating the service provided by Onboarding, Sales, Marketing, Finance, and Product

London, England, United Kingdom

• Managed 60 accounts globally. North America, Europe and Asia worth over £1m.• Created Best Practice Documents.• Training teams to ensure they are an Attractions.io product expert,• Monitor and improve customer satisfaction and engagement metrics.• Identify opportunities to up-sell and cross-sell the suite of products into accounts.• A deep understanding of the customer's business challenges.• Conducted quarterly business reviews with customers, highlighting the value that's been added and aligning on ways to drive more value moving forward.• Ensure customer projects and support requests are kept to time and provided with excellent service.• Visit customers on-site where appropriate to maintain strong relationships.

Birmingham, England, United Kingdom

• Increased Revenue turnover by 32%.• 13 new Partner Agreements.• Created software tools to support the Sales Department.• Set and managed monthly budgets.

Burton-On-Trent, England, United Kingdom

Working for Pertemps recruitment agency at the warehouse for the new e-commerce company, Revl Drinks.

Orlando, Florida

• Managed 25+ accounts across North America. Los Angeles, Chicago, New York, Dallas, Kansas City, Toronto to name a few.• Delivering annual net revenues of $5m+ through sales of photography retail goods and/or services throughout North America. Ensuring the commercial success of a diverse range of customers, across different markets/brands.• Conducting trials with clients that can be tracked with data and assessed to understand outcome and gain learning.• Build and secure contract renewals for my accounts.• Maintain and develop relationships with existing customers whether be face to face or virtual. • Leading projects, working with relevant departments. Working with $300K+ budgets. Projects included new site installations and current site improvements/upgrades.• Create and apply yearly budgets on all costs and revenue targets.• Create, present and conduct training materials.• Scheduled regular internal/external calls from frontline to executive management with agenda creation, note taking and action assignment for all communications.

United Kingdom

• Managed 11+ accounts across UK and Europe. • Delivering annual net revenues of £2m+ through sales of photography retail goods and/or services throughout UK/Europe. Ensuring the commercial success of a diverse range of customers, across different markets/brands.• Conducting trials with clients that can be tracked with data and assessed to understand outcome and gain learning.• Build and secure contract renewals for my accounts.• Maintain and develop relationships with existing customers whether be face to face or virtual. • Leading projects, working with relevant departments. Working with £500K+ budgets. Projects included new site installations and current site improvements/upgrades.• Create and apply yearly budgets on all costs and revenue targets.• Create, present and conduct training materials.• Scheduled regular internal/external calls from front line to executive management with agenda creation, note taking and action assignment for all communications.

London, United Kingdom

• Oversaw day-to-day operations: managing 20+ employees. • Conduct training courses. • Profit & loss reporting. • Disciplinary hearings, probationary reviews. • Stock management.• Line schedule management. • Ensured daily Key Performance Indicators were achieved (Net Revenue, Spend Per Head & Mystery Shopper Scores).• Conducting trials with clients that can be tracked with data and assessed to understand outcome and gain learning.• Maintain and develop relationships with the London Eye.• Create and apply yearly budgets on all costs and revenue targets.

• Worked on 3 Cruise Ships. Carnival Miracle, Star Princess and Holland & America MS Volendam. Sailed the Caribbean, Mexico, Panama and USA, including Hawaii and Alaska.• Use Casino system to understand who the high-profile players were.• Build and maintain relationships with high-profile players over the duration of the cruise.• Assist all players with any requests. Complaints, questions, etc.• Responsible for the safety of all passengers, understanding all safety protocols.

Uk

• Oversaw day-to-day operations: managing 60+ employees. • Conduct training courses. • Profit & loss reporting. • Disciplinary hearings, probationary reviews. • Stock management.• Line schedule management. • Ensured daily Key Performance Indicators were achieved (Net Revenue, Spend Per Head & Mystery Shopper Scores).• Create and apply yearly budgets on all costs and revenue targets.