Sr Customer Service
Experience with Order Management Systems ORACLE.Supporting Sales Representatives on the field,Order Processing & Date Management,Order Documentation and Accountability,Interacting with forwarders providing documentation via EDI, email,Using system to identify pending orders, ensure information is correct,Manage and Generate orders and Samples to customers,Customer Interaction providing Specific information of Kits, SKU’s and International Regulations,Assisting Customers with errors, missing items, shortages, claims and back orders,Answer phone calls and providing information to customers,Provide proper export documentation to Forwarders,Generate Invoices, Generate Credits,Maintain proper control of Customer accounts, Responsible of controlling credit line of customer’s accounts,