• Maintained the balance of loan supply and investor demand across the platform’s numerous products, optimizing interactions between borrowers and investors to minimize borrower funding times and sidelined investor cash. Worked cross-functionally with the Marketing, Credit, and Investor teams to adjust business and pricing strategies to achieve and preserve the appropriate platform balance.• Identified several pricing inefficiencies and monetization opportunities within the existing platform. Leveraged these findings and worked with the Product and Engineering teams to launch a redesigned platform, streamlining the experience and improving the economics of its participants.• Formulated and implemented a multifaceted investor scorecard aimed at promoting marketplace efficiencies by prioritizing the deployment of capital from the most resilient, diverse, and profitable funding sources.• Regularly conducted ad hoc analyses in addition to publishing standardized reporting on the business; considered the source of truth for any platform-related inquiries. Consistently transformed data sourced from several complex operational systems into concise, actionable insights.

• Segmented iShares’ client base into distinct, behavior-oriented groups, pairing each with the customer management tactic most likely to generate incremental business.• Aligned wholesaler compensation with business results by brainstorming, formulating, and implementing a compensation model which determines quarterly bonus payments via a blend of financial metrics (overall business and territory-specific), perceptual factors, and sales activity.• Provided guidance on budget allocations, staffing decisions, and compensation parameters by projecting growth targets for iShares’ Private Wealth sub-channels.• Mentored two junior colleagues on database architecture, SQL proficiency, VBA macros, and other technical skills necessary for fulfilling the business’ reporting needs• Revamped the iShares Private Wealth wholesaler approach to territory management, strategically assigning focus cities and carving out activity goals to improve wholesaler efficiency with respect to business growth.• Built the Research and Analytics group’s analytical capabilities from the ground up, designing a SQL Server database, populating it with data sourced from third party vendors, and educating our internal business partners on the wide array of information available.• Broadened the business’ awareness of client investment activity and macroeconomic trends by assessing existing financial data, delivering pertinent information to key stakeholders, and partnering with the sales and marketing teams to improve the targeting and effectiveness of their efforts to grow iShares’ market share.• Introduced an innovative means of identifying the primary regions, clients, and products responsible for significant shifts in market share • Developed a standardized methodology for measuring the incremental financial impact of marketing initiatives, identifying areas for improvement and enabling the more efficient allocation of capital expenditures.

• Extracted usage and transactional statistics for various pages on the eBay site to gauge the business impact of proposed modifications, working with project management and product development to tailor each initiative to maximize its financial benefit to the firm.• Quantified the inverse relationship between page rendering times and a user’s propensity to purchase items on eBay, providing senior management with the ability to project the financial implications of additional site content, as well as the ability to estimate the effect of ongoing site speed improvement initiatives.

• Developed new / enhanced existing models to estimate the VaR and liquidation costs of potential (and existing) client portfolios, ensuring adequate and competitive margin requirements were quoted (or in place).• Automated margin adequacy reporting which, coupled with profitability reports, ranked clients by profitability-to-risk ratios, illustrating balance sheet inefficiencies and driving business decisions.

• Traded custom baskets, single stocks, and indices (futures, baskets, and / or ETFs) to hedge a multitude of clients’ swaps positions on a ~$20 billion long / short book.• Developed macros to assist in trading large, complex orders, enabling the desk to handle greater order flow.• Quoted custom basket financing levels for clients for based on current and projected hedging costs.• Automated reporting to identify the most profitable products, transactions, and clients.• Enhanced an existing trade blotter by adding modules to organize transactions by client and provide up-to-date profit & loss statistics using live market data.• Researched inflationary indicators, providing background on the various measures of inflation and their impact on the capital markets.

• Developed a pricing upgrade strategy increasing the credit card usage of existing customers. This upgrade, mailed twice a year, brings in an additional $85 million in balances and $3.5 million in revenue per year.• Managed the penalty pricing business module; responsible for determining its strategies, forecasting financial impact, and guiding its interaction with other business units. This module generates approximately $125 million in incremental revenue on an annual basis.• Created financial simulations employing predictive models to determine optimal APRs to grant customers, effectively taking into account price sensitivity and customer risk.• Constructed various experimental designs and analyzed test results for customer solicitations to give guidance on improving product features and targeting strategies.• Performed cluster analyses to create predictive models aiding in segmenting customers into different behavioral groups, ensuring proper offer selection and treatment.• Designed several innovative predictive variables allowing for the better assignment of product upgrades commensurate with risk.• Crafted templates to generate monthly reports containing detailed results of product and offer campaigns. Analyzed reports and delivered recommendations on risk assessment methods to senior management, ameliorating strategies for future campaigns.