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Edenir Copeland Email & Phone Number
Manager of Network Services
at
AT&T
1 work email found
@att.eu
LinkedIn matched
4 data sources
Profile completeness 86%
Current company
Role
Manager of Network Services
Location
Greater Reno Area, United States, United States
Who is Edenir Copeland? Overview
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Quick answer
Edenir Copeland is listed as Manager of Network Services at AT&T, based in Greater Reno Area, United States, United States. AeroLeads shows a work email signal at att.eu and a matched LinkedIn profile for Edenir Copeland.
Edenir Copeland previously worked as Operations Manager at At&T and Manager Network Customer Service Centers at At&T. Edenir Copeland holds Bachelor'S, Computer Science And Mathematics from Fundacao Santo Andre.
Company email context
Email format at AT&T
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{first}.{last}@att.eu
86% confidence
AeroLeads found 1 current-domain work email signal for Edenir Copeland. Compare company email patterns before reaching out.
Profile bio
About Edenir Copeland
Management professional in a wide variety of disciplines in the communications, entertainment, and manufacturing industries including operations for residential and business customers, field services, call centers, project management, process design & automation, training, and IT Services.
Current workplace
Edenir Copeland's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Edenir Copeland work experience
A career timeline built from the work history available for this profile.
Manager Of Network Services
CurrentManaged team of 14-17 field technicians trained to install and repair AT&T IPTV, High Speed Internet, VoIP and DIRECTV products. Reviewed performance and provided feedback and coaching to technicians, designed to address performance issues. Conducted field safety and quality inspections to ensure high quality and safe performance, in accordance to OSHA.
Apr 2015 - Present
Operations Manager
Managed team of 15 - 18 Customer Assistants in the DSL Tier 1 Technical Support Center. Responsible for managing, coaching, and the development of customer care agents in a fast-paced call center environment. Recipient of multiple performance excellence awards, including Key Contributor Award for 2011, 2012, and 2013; consistently placing at the top 10%.
Dec 2008 - Mar 2015
Manager Network Customer Service Centers
Managed a team of 20 - 28 Maintenance Administrators who performed the 611 repair & dispatch functions for the NDC (Nevada Dispatch Center) and NCSC (Network Customer Service Centers).Handled attendance, prepared and monitored 24x7 workforce schedule, handled grievances from union workers, and managed their performance. Responsible for the implementation.
Mar 2006 - Dec 2008
Maintenance Administrator
Provided customer support and troubleshooting for land line and custom calling features issues. Performed dispatch functions by monitoring the repair and installation dispatch loads.
Mar 2000 - Feb 2006
Tsr – Technical Support Representative
Intertel
Provided technical support for VOIP products and services, assisting English and Spanish speaking partners and customers with technical issues. Partnered with the NOC (Network Operations Center) and the Engineering department on the resolution of complex issues. Monitored and tested the VOIP network to ensure and maintain Quality of Service (QoS).
Dec 1999 - Mar 2000
It Manager
Basf
Supervised a team composed of Systems Analysts, Computer Programmers, and Contractors. Performed Network Admin and Internet Security functions of TCP/IP local and wide area networks. Coordinated user access to data and the Internet, as well as to a multitude of desktop and server applications.Project Manager responsible for the evaluation and testing of.
Jan 1986 - Dec 1998
2 education records
Edenir Copeland education
Bachelor'S, Computer Science And Mathematics
Fundacao Santo Andre
Business
Truckee Meadows Community College
FAQ
Frequently asked questions about Edenir Copeland
Quick answers generated from the profile data available on this page.
What company does Edenir Copeland work for?
Edenir Copeland works for AT&T.
What is Edenir Copeland's role at AT&T?
Edenir Copeland is listed as Manager of Network Services at AT&T.
What is Edenir Copeland's email address?
AeroLeads has found 1 work email signal at @att.eu for Edenir Copeland at AT&T.
Where is Edenir Copeland based?
Edenir Copeland is based in Greater Reno Area, United States, United States while working with AT&T.
What companies has Edenir Copeland worked for?
Edenir Copeland has worked for At&T, Intertel, and Basf.
How can I contact Edenir Copeland?
You can use AeroLeads to view verified contact signals for Edenir Copeland at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Edenir Copeland attend?
Edenir Copeland holds Bachelor'S, Computer Science And Mathematics from Fundacao Santo Andre.
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