Eddy Knipfer Email & Phone Number

Greater Cleveland

ProCom Consulting, a fully owned subsidiary of AMDOCS, is a business consulting and information technology services firm specializing in the communications and state and local government sectors with offerings that include accountable program management, complex data migrations and system conversions, testing and software selection and implementation expertise.Provided Lead Consulting Project/Program governance to Fortune 500 clients in the Telecommunications Industry including both large project Security Operations and Initiatives.• Creation of a formal Security Operations (application focused) support framework along with associated objectives and key results (OKRs) to help organize and defined goals to drive the newly formed organization.• Creation of formal reporting for DB Scanning Violations for detected DB configuration and access risk areas (via DbProtect) and unprotected Sensitive Data fields (Ataccama/DSS) security violations.• Lead Liaison between Application Domains and DB Scanning teams ensuring compliance with the Enterprise defined DB related security protocols (PCI, CPNI, PII and Sox).

Greater Cleveland

ProCom Consulting is a business consulting and information technology services firm specializing in the communications and state and local government sectors with offerings that include accountable program management, complex data migrations and system conversions, testing and software selection and implementation expertise. Provided Lead Consulting Project/Program governance to Fortune 500 clients in the Telecommunications Industry including large project System Conversions and Consolidations.• Creation of multiple Conversion Defect Management Frameworks that outlined and defined processes and strategies associated to conversion activities, issue/defect management, support models, defect workflows and SLA definitions and agreements.• Definition/design of Conversion Daily reporting scorecards, and • Lead Management of Database Performance, Stability and Capacity related DB issues

Akron, Ohio, United States

Babcock & Wilcox, based in Akron, Ohio, is a global leader in energy and environmental technologies and services for the power and industrial markets, and has been transforming the world for over 150 years. Responsible for IT Service Delivery, IT Help Desk and End User Support for the Enterprise as well as driving and supporting the Global rollout of B&W's UCaaS communications solution.• Formalized Change Management processes to bring the organization more in alignment with ITIL best practices.• Introduced initial SLA agreements for services provided by the End User Services and Service Desk teams. • Implemented Ring Central Call Center for the Service Desk (International) along with new processes and KPI reporting.• Implemented new UCaaS solution, Ring Central, in several international sites as a follow-up to assisting with the rollout of North America (US/Canada/Mexico).

Greater Cleveland

Entrepreneurial Start-up Consulting company servicing Mid-Size to Fortune 500 clients with consulting/project management needs in IT Management, Application development, Infrastructure and Process Improvements as well as Turn-Key project management.Responsible for establishing new client relationships, providing post-sales support for new engagements, and ensuring client satisfaction with product delivery during and after project completion.

Twinsburg, Ohio

Responsible for ensuring operational readiness and system enhancements for Windstream’s Ticketing and Workforce Management Solutions including all Business and IT Ticketing systems as well as the Technician Dispatching Solutions. Reporting to the VP of Corporate Systems, managing +25 application support personnel and management staff.Highlight of Accomplishments:• Increased enhancement volume (+200%) by reorganizing key stakeholder meetings, prioritizing key business initiatives and ensuring team resources focused on critical value-add projects. • Transitioned organization to Agile Scrum development, with weekly code releases to get value to business as soon as possible.• Led application (BMC) upgrades and integration with new SaaS products/vendors such as Oracle OFSC and Dispatch.me • Drove licensing strategies, vendor conversations and RFPs to reduce overall licensing costs for leveraged products by 20%. • Grew system integrations ~400% by utilizing SOAP, REST and Microservice API’s and by implementing Kafka Data Streaming• Introduced and Managed IaaS and PaaS Azure Services in the ticketing environment as part of Windstream’s Overall Cloud Strategy• Implemented DR and Server Patching Playbooks to improve RTO/RPO and minimize downtime to the business.

Twinsburg, Ohio

Responsible for ensuring operational readiness and system enhancements for Windstream’s Operations and Facilities Systems including the Remedy Incident Management System, e911 management systems, Oracle’s MetaSolve M6 (MSS) OSS Product and various other OSS applications for the Enterprise. Reporting to the Business Solutions I.T. Director, managing 21 application support personal and 35 offshore resources.Highlight of Accomplishments:• Managed large, multi-million dollar, multi-phase technology projects with over 21 direct reports and 35 offshore resources.• Reorganized and introduced monthly change cycle to better manage and improve system enhancements and implementation success rates to over 95% for nearly 500 changes in a thirteen month period• Established monthly meetings with key business leaders to understand work priorities across 10 critical applications and 12 major conversion and upgrade projects

Greater Cleveland

Responsible for providing Data Center Migration Program/Project Management and Technology Oversight Highlight of Accomplishments:• Documented and authored key RFP documents use to establish the selection of Print Output, Mainframe and Data Center Collocation outsourcing vendors for a large communications company.• Led project management effort for planning and migrating over 700 servers as well as the build-out of the complete SAN and Tape and Network infrastructure in under 9 months and $3 million dollars under budget.• Managed large, multimillion dollar, multi-phase technology projects with over 75 assigned resources.

Greater Cleveland

Responsible for providing Business Intelligence Design and Architecture services to clients in the telecommunications, finance and accounting industries. Highlight of Accomplishments:• Developed and presented a strategic vision for a BI/DM organization of a large fortune 500 financial institution.• Introduced best practices and established new processes to productionalize the creation of a wholesale/commercial banking monthly book of business and to enforce data governance best practices• Developed and implemented several BI initiatives ranging from design and development of a new analytical data models/sources to the creation of a master DB environment /configuration inventory for an Enterprise DB organization

Mayfield, Ohio, United States

Responsible for ensuring operational readiness of all Mainframe Hardware, Software, and DASD for the Enterprise. Reported to the I.T. Director, managed 3 I.T. Managers and 30 system programmers, network administrators, and hardware specialists. Highlight of Accomplishments:• Presented and gained approval for a $3.2 million DASD and CPU upgrade to the environment.• Negotiated roles and responsibilities between the MFI group and the Capacity Planning Organization.

Mayfield, Ohio, United States

Responsible for managing the Enterprise Database services (EDS) organization with focus on customer relationships, staff effectiveness, strategic vision, and technology roadmaps. Key duties included sponsorship of departmental and enterprise initiatives, interaction with IT peers/architects (Dev and OPS), and management of key vendor relationships. Reported to the I.T. Director, managed 3 I.T. Managers, and 26 DBAs who supported 655 mainframe and distributed applications using Oracle, Sql Server, DB2 and UDB in 3 Data Centers. Highlight of Accomplishments:• Rebuilt and realigned organization to improve effectiveness – 30% increase in DB change requests.• Developed, negotiated, and implemented controls to satisfy SOX general IT deficiencies for the DB platform.• Provide direction and oversight to several successful enterprise level upgrades including conversion to SQL Sever 2005, Oracle 10g and other critical infrastructure software components.• Developed a comprehensive resource management framework to ensure better alignment of I.T. resources with the highest priority projects and assignments.

Mayfield, Ohio, United States

Responsible for providing DBA skills and resources to the Corporate, Direct Sales, and the Service and Processing IT organizations. Key duties included management of staff, customer relationship management, and oversight of key project initiatives. Reported to the I.T. Group Manager and managed 9 DBAs.Highlight of Accomplishments:• Developed comprehensive DBA roles and responsibilities document to more clearly delineate the working relationships between internal customers and service providers.• Established monthly and quarterly meetings with key customers to improve communications, understand work priorities, and ensure ongoing customer satisfaction.• Led initiative to establish new DBA job family descriptors which were used to market price the job family and align existing staff with the new job classifications.

Little Rock Metropolitan Area

Senior Manager, Database Services, Wireline Division, Twinsburg, OH (1996 to 2004)Responsible for DBA functions for this $3.2 billion division. Key duties included management of DBA staff, financial and operational management, strategic/technology planning, and vendor management. Reported to Vice President of I.T., managed 3 direct reports, a $2.5 million budget, and a staff of 20 DBAs who supported 75 applications using Oracle, DB2, IDMS, and Sql Server in 2 data centers.Highlight of Accomplishments:• Reduced implementation errors by 20% through the implementation of new business processes and procedures.• Introduced technology “Roundtables”, DBMS certification, and Telecommuting programs to enhance staff development and work/life balance.• Generated maintenance savings of $2.5 million by leading several vendor contract negotiations.