Eddy Mark Tad-Y Email and Phone Number

• Manage large amounts of incoming calls• Generate sales leads and quotations for client.• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team sales targets and call handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers

PRIMARY FUNCTIONS:Taking responsibility in accepting patients’ inquiries and needs, specimen extraction/collection, performingroutine laboratory test requests according to laboratory section’s SOP’s using manual and automated method.

PRIMARY FUNCTIONS:Responsible in attending patients’ concerns and maintaining the reception area, specimen extraction/collection, performing routine and complex laboratory analysis following procedural technique according to the laboratory section using manual and automated method.