Eddy Mero Email & Phone Number

Cape Coral, Fl, Us

Mount Dora, Florida, United States

• I handle store management operations and sales coaching to keep our performance numbers to a high standard.• When it comes to handling customer escalations in-store when I am on the clock, often it gets passed on to me. It is important to provide customer service the best we can and look for the best solutions for the customer, but in situations if customers are unreasonable, I will switch to be stern in a professional matter to handle the escalation.• I have been offered a higher management position several times but I declined those offers due to no work-life balance with family and the work style of upper management.

Deltona, Florida, United States

• Ran a whole Pack Cell of over 50 associates in the Amazon Fulfillment Center making sure we always hit our goals, keeping the cell organized, assisting associates when problem-solving is needed, targeting priorities, team leadership, and focusing on safety.• Cross-trained in multiple departments: Receiving, ICQA, OP Stow, and Shipdock.Awards:• Amazon Associate of the Month December 2021

Central Florida Area, United States

• Supervisor to other technicians in my Central Florida area, assisted them in jobs that require 2 or more technicians, gather all of their paperwork, invoices, payments, along with my own, and send them all to the main office located in St. Petersburg.• Providing wildlife services for unwanted animals found on client’s property.I handle the majority of our client’s questions and complaints in my area.• Helped expand the company by solicitation where it was allowed to put our name out to the public.Accomplishments:• Highest sold Monthly Service Agreement.

Mco Orlando Airport, Florida, United States

• Trained and motivated my team to improve their sales techniques, knowledge on our latest technology, and surpass our sales goals.I revamped the whole training for our Customer Protection Service (CPS) company wide because the InMotion Regional Managers were impressed of my sales techniques and how I pull insane numbers each month for CPS and regular sales. My store location was always top 3 every month competing against other stores in the US. I was also known as the CPS King with a record of 137 CPS in one month.Accomplishments from InMotion MCO Orlando Airport:• Consistently kept a max 5 MPR (Monthly Performance Record) and got above average on CPS Percentage in my region every month.• Multi Contest Winner in the company for best sales.• Perfect 100% of Secret Shopper Reviewers on me personally.