Odai Qatawneh Email & Phone Number

1000 West Interstate 20 West Arlington Tx 76017

Queen, Ny

• Managed books and sales leads• Coordinated with mechanics and logistics constraints to ensure the repairs are done in an organized and timely manner• Consulted with customer for repairs or customization• Ordered parts and completed maintenance on the garage properties• Completed and exceeded upsell goal of $4K a month consistently

United Arab Emirates

• Strategically negotiated with clients, banks, and leadership to ensure deals were closed and properly financed• Achieved and exceeded monthly sales goals ($250,000 MRSP per month) consistently• Deployed updated price and online inventory to increase leads and sales• Trained all new sales hires and assisted them in onboarding • Monitored daily sales/prospecting activities of sales teams to highlight areas of improvement• Created and maintained prospect client and leads source for internal leads tool

Jordan

• Managed Microsoft Office 365 VIP accounts• Created new leads for Microsoft Office 365• Followed up with current/expected customers for any opportunity• Coordinated between the customers and the company's internal departments• Built trust relationship with the customers

Jordan

• Processed guest requests for wake-up calls, screening calls, and other concierge requests• Answered and processed all guest calls, requests, questions, or concerns• Received and analyzed client surveys/feedback to accurately find areas of improvement for the CS team• Logged all guest requests or issues into integral tracking tool and contacted appropriate individual(s) or department(s) to follow up with guest to ensure their request have met expectation

Jordan

• Summarized daily reports and built rapport with clients to offer a better customer experience to track their health goals• Received, recorded, and tracked all dues and payments by using in house CRM system • Co-lead sales initiatives by conducting client needs analysis and taking customers on tours• Successfully sold 25 memberships a month • Started new company initiatives including the implementation of new marketing/social media processes and tools to improve efficiency in client acquisition, resulting in increased conversion ratio from 75% to 86%

Bachelor'S Degree, Hotel, Motel, And Restaurant Management

High School, Literature