Eddy Walthaus Email & Phone Number

Boxtel, NB, NL

Eindhoven, Noord-Brabant, Nederland

Eindhoven En Omgeving, Nederland

In this role I am responsible for features, processes, and business cases. Focus on Service/Customer Excellence. Managing changes, delivering according to set methods and quality demands. Acting as the product owner for the process/workflow orchestration layer at DELA, and the employee portal. Member of the continuous improvement team (agile coaching).

Eindhoven Area, Netherlands

Analysing and improving business processes, using lean and six sigma techniques.Implement continuous improvement, continuous learning in our organisation.

Eindhoven Area, Netherlands

Managing the standard and non-standard services at DELA IT. Managing SLA's, Service Catalog, Service Delivery Plan, Service Improvement Plan, Year plan.Ensuring continuous delivery, using agile methods, and actively chasing continuous improvement, using lean techniques. Embedding new/changed services into the standing organization (contracts, processes.

's-Hertogenbosch

Warm | of | Koud delivers services to organizations that consider outsourcing, or are in the process of doing so. My focus is on the change for the people involved.

Responsible for preparing, defining and offering the best solution - in reply to RFP's, RFI's and sourcing requests. My department focused on outsourcing, developing state-of-the-art applications in a global delivery organization.

Helping colleagues to find a new "destination" (career or career goal), preferrably being a different role within Atos.

Specialising in Governance (how to steer, organize and manage the outsourcing relationship) and related topics such as communication, HR and contractual arrangements. I improved the transition framework and processes, preparing my own organisation for new contracts to in-source.

Management of several service delivery/outsourcing contracts.- Discrete Manufacturing (infrastructure support, project delivery)- Retail industry (infrastructure, technical and functional application support).- Pharma industry (infrastructure support, technical application support)Focusing on establishing and improving service delivery/contract management..

Managing large infrastructure contracts (>3,000 seats, at a telco company); setup of program (replace high availability infrastructure from Unix/NT to Linux, at a Transaction Bank), run Program Office; re-design of service delivery organization (portfolio alignment).

Application development, infrastructure service delivery. Responsible for various processes (incident, problem, change) and projects (insourcing of delivery functions, setup of transformation process)

Blackbelt, Lean Six Sigma, Lean Six Sigma Blackbelt

Post-HBO Lean Six Sigma training acknowledged by IASSC and CPION

Inzicht In Invloed

Certified Outsourcing Professional (Cop) Masterclass

Outsourcing principles, based on the Outsourcing Professional Body Of Knowledge (POBOK).

Solution-Focused Working With Groups

Tma Certified Professional

Talent and Motivation Analysis method. Used for career counseling.

Mba, Information Management

Activities and Societies: Board member students organization Phoenix, KU Nijmegen (lustrum year, 1993, 1000 members), Internship at.