Figure out ways to measurably improve the experience of using Netflix through creativity, intuition, and rigorous experimentation. Led cross-functional teams on major product launches including User Profiles and Downloads, as well as language-related features as Netflix launched in 190+ countries globally. Responsible for account features like identity & credentials, plan promotion, and price change notification.

Drive research and requirements for initiatives in consumer group, focused on Quicken personal finance products and services. Work cross-functionally with engineering and marketing to deliver products to market. Own the end to end customer experience from product to support.

Completed 27-month leadership development program at Intuit, focused on Small Business division, consisting of rotations through Product Development, Product Management, Marketing, and Corporate Strategy. Accomplishments included:- Implemented several customer-facing feature improvements in QuickBooks product during Engineering rotation.- Determined customer requirements and coordinated partner implementation of ODBC driver for QuickBooks Enterprise Solutions.- Conducted customer research for new small business community site.- Delivered market research and analysis for Small Business strategy and segmentation project.- Produced and delivered learning session about Web 2.0 concepts to executives and other employees.

Developed functionality on a comprehensive web-based school district administration system. Communicated in Japanese with a project team of 12 people to integrate work with overall design. Debugged application systematically. Documented functions thoroughly.