Emily Dechambeau, Mba Email & Phone Number

Oak Bluffs, Ma, Us

Oak Bluffs, Ma

-Managed and coordinated with providers, practice support staff and analysts in rollout of new electronic health record system, Epic as well as Passport, Kronos & Workday. Also, functioned as super user for all implementations for 120+ staffed practice-Identified major insurance payer barrier after developing multidisciplinary committee focused on improving efficiency across the practice, which resulted in a cross-sectional initiative with Patient Financial Services to work all exceptions prior to visit-Led direct report team of 22 in a 32% increase in national Press Ganey survey measuring experience of quality patient care by implementing AIDET customer service training and tools

-Developed plans and gathered documentation under tight deadline for Patient Centered Medical Home model application to which the clinical practice achieved level 3 accreditation -Created and implemented system to track metrics against the Blue Cross Blue Shield Alternative Quality Contract (AQC). The process was acknowledged as a success by Blue Cross Quality Program Specialists and was used as model across ambulatory practices -Lead and assisted in Quality Improvement Initiatives using PDSA (Plan, Do, Study, Act) model of problem solving across Pediatric Departments with goal to universalize time management and appointment utilization techniques

Greater Boston Area

-Responsible for coordinating and managing scheduling logistics for the pediatrics department as well as maintaining a systematic flow of day-to-day operations-Coordinate with health centers, family advocates and outreach programs to ensure patients seeking care receive aid and expectations are exceeded-Member of Organizational Committee focused on improving and implementing procedures and general operations for multiple departments within hospital

Master Of Business Administration (M.B.A.), Health Sector Management

Bachelors Of Science, Public Health

Activities and Societies: Dean's List, Public Health Club, Public Health Event Coordinator, Intramural Basketball, Cum Laude Honors