Edee Moore Email & Phone Number

San Leandro, Ca, Us

San Francisco Bay Area

The Operations Director is responsible for spearheading of all of OFC’s administration activities. The position, oversees, develops and implements a comprehensive, long- and short-term operations plan to strengthen and support Our Family Coalition in accord with its mission, goals and objectives. At the same time the person in this position has a passion for detail and will act as a fiduciary for the organization. This person is responsible for ensuring that Our Family Coalition’s Operations Department supports the smooth and coordinated delivery of all of OFC’s programmatic, communication and development deliverables. This person also ensures that OFC’s culture, human resources practices and policies are maintained. The OD ensures that the office(s) run smoothly by maintaining a well-organized and professional workplace, impeccable financial and organization records, as well as providing support to the Executive Director. Our Family Coalition advances equity for the full and expanding spectrum of LGBTQ families and children through support, education, and advocacy. This position will supervise employees and will report directly to the Executive Director.

San Francisco Bay Area

As the OFC Operations Manager, I oversaw the organizational processes and operations to ensure productivity and quality. My primary duties included overseeing the recruitment and hiring processes, improving office productivity and efficiency and managing quality standards.

California, United States

Supervise day-to-day operations in the customer service department.Respond to customer service issues in a timely manner.Create effective customer service procedures, policies, and standards.Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Implement an effective customer loyalty program.Maintain accurate records and document all customer service activities and discussions.Assess service statistics and prepare detailed reports on your findings.Hire and train new customer service agents.Manage the approved budget of the customer service department.Stay informed on the latest industry techniques and methods.

Oakland, California, United States

• Optimize personnel coverage, preparing work schedules based on staff availability and forecasted demands.• Organize and maintain payroll information by entering data, deleting errors, calculating and collecting information.• Knowledge of the principles of program planning and budget preparation.• Coordinates the team member grievance process; maintains grievance files• Schedules meetings, conferences and interviews • Efficiently handled any payroll discrepancies with employees.• Interviewed new employees and assisted with hiring decision-making.• Supervised payroll, electronic deposits and employee pay adjustments.

Oakland, California, United States

• Fielded in-person, telephone and email inquiries from students and staff.• Helped staff conduct student orientations and special events.• Assisted students with accessing individual records and transcripts for diverse needs.• Promoted student-teacher partnerships and communications to support students educational goals.

Oakland, California, United States

• Enforced adherence to company policies, answered coworkers' questions and trained new personnel.• Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.• Ordered and supplied tellers with coin and currency.• Recommended bank products and services to current and prospective customers.• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

Master Of Arts - Ma, Ethnic Studies, 3.83

Activities and Societies: Guardian Scholars Program Member, SFSU 2018-Current Comprehensive program geared toward supporting.

Bachelor'S Art, African-American/Black Studies, 3.89

Activities and Societies: Guardian Scholars Program Member, SFSU 2018-Current Comprehensive program geared toward supporting.

Associate Of Arts - Aa, Sociology, 3.93

Activities and Societies: Black Student Union, Merritt College 2015-2018 Supported in community outreach and integration of services.

Master Of Arts - Ma, Ethnic Studies, 3.89

Activities and Societies: Phi Theta Kappa

Master'S Degree, Ethnic Studies, 4.00

Activities and Societies: Phi Theta Kappa