Currently working debt collections and arrangements team:-Manage a team of 12 in achieving recovery targets for the year. -Setting debt management strategies and processes to increase recoveries for the portfolio.-Designing collection queues to optimise recoveries -coach and motivate team-complete annual performance reviews for team and provide regular feedback-Recovery of retail and credit card bad debt portfolios-Review of customer treatment strategies 5 years experience managing credit card fraud team including: -Assistant Manager Fraud chargeback team - recovering fraud losses through visa/MasterCard scheme rules-complaints co-ordinator for fraud team including responding to ombudsman cases as well as customer complaints. -Monitoring and reporting fraud trends-Liaising with other banks in relation to fraud patterns-reconciliation of fraud and chargeback accounts-management of money laundering processes for card issuing 3 years experience in compliance including:- officer Anti money laudering team managing team responsible for monitoring transactions for suspicious activity; providing support and advice to business on cja and other AML guideance; involved in project for setting up anti terrorism software- data protection team providing advice and guidance to business & responding to subject access requests and complaints from commissioners office
Listed skills include Banking, Credit, Credit Risk, Risk Management, and 14 others.