"I consider myself to be a people person and I feel humbled that I am the one customers, colleagues and friends feel they can reach out to when they need help to solve a problem or just to brainstorm or bounce ideas off. I may not have all the answers they are looking for, but there is nothing more satisfying to hear that a person who you've listened to, engaged with, supported and guided, succeed in whatever it is they wanted to achieve. Always be kind and giving your time to someone, is one of the most important things you can do in life!"Trusted advisor and relationship builder with a customer-focus mindset. Extensive multinational environment and startup B2B SaaS expertise with over 10 years experience of customer relationship management, leading teams, project/program management and adapting to changing environments. Proactive and results-driven problem solver. Collaborative communicator, active listener and empathetic to the needs of others. Passionate about driving employee engagement, corporate responsibility and change programs.My goal is to drive success for everyone I engage with and I achieve this by partnering strategically with both key business stakeholders and internal cross-functional teams.Some key achievements:• Initiated a RACI model into the business which achieved time efficiencies• Introduced Customer Success as a concept and achieved an NPS score of +48 on 1st survey• Developed cross-functional processes to help streamline and drive operational improvements• Implemented a Change Review Process, which reduced time to market of collaterals from 15 days to 10, bringing savings to cost and time for internal customers • Implemented a key vendor transition project which reduced employee workload of working with 40 vendors to one single vendor strategy • Drove a cross-functional initiative to align Roles and Responsibilities within EMEA Product Delivery • Created and drove the implementation of a Rewards and Recognition Program for VendorsI am passionate about driving employee engagement/diversity & inclusion and connecting internal groups through collaboration and corporate responsibility events.Some key achievements:• Managed the “Make Symantec Great” (MSG) Program for SES Department, that raised the employee Net Promoter Score to +70, a record high• Organised first ever Symantec 5KM race for local youth community group Foroige• Raised over $30,000 for charities through a calendar of events• Organised EMEA "Cutting Edge 2014" Conference which brought teams together to share ideas, best practices and technologies
Listed skills include Program Management, Management, Project Management, Localization, and 47 others.