ConceptDrop® has a mission to connect brands with the world's leading creative talent. Our marketplace uses data to automatically match projects with an invite-only community of designers and writers. There is no need to manage freelancers, run contests, or negotiate price on the ConceptDrop marketplace. ConceptDrop serves hundreds of brands around the world. We are a 500 Startups Company backed by leading investors.Services:Presentations, infographics, digital… Show more ConceptDrop® has a mission to connect brands with the world's leading creative talent. Our marketplace uses data to automatically match projects with an invite-only community of designers and writers. There is no need to manage freelancers, run contests, or negotiate price on the ConceptDrop marketplace. ConceptDrop serves hundreds of brands around the world. We are a 500 Startups Company backed by leading investors.Services:Presentations, infographics, digital advertisements, brochures, flyers, logos, tradeshow banners, booklets, e-booklets, blog writers, press release writers, web copy editors, and whitepapers.https://conceptdrop.com/demo/ Show less

*Experience in Several SMS Platforms ( Lead Sherpa, BLS, Launch Control, 8020REI, and ROOR)*Have knowledge in Podio, Mojo, Pipedrive, Forefront, Acuity, and Call Rail*Used Comps like Propstream, Zillow, Total View real EstateThe following are my tasks: 1. Upload Data into the SMS platform.2. Create SMS responses, rebuttals, and templates. 3. Qualify Leads and check comps.4. Set appointments for qualified potential leads. 5. Nurture and manage leads via the… Show more *Experience in Several SMS Platforms ( Lead Sherpa, BLS, Launch Control, 8020REI, and ROOR)*Have knowledge in Podio, Mojo, Pipedrive, Forefront, Acuity, and Call Rail*Used Comps like Propstream, Zillow, Total View real EstateThe following are my tasks: 1. Upload Data into the SMS platform.2. Create SMS responses, rebuttals, and templates. 3. Qualify Leads and check comps.4. Set appointments for qualified potential leads. 5. Nurture and manage leads via the SMS platform. 6. Cold call prospective leads.7. Manage leads in the CRM system8. Data entry and general admin tasks. 9. Basic Social Media managing. 10. Check voicemail via CallRail and google voice. Show less

Lead generationLead Management.Nurture Leads Appointment Setting*Move an appointment through the sales funnel, from demonstration to proposal Perform short screen-Sharing calls to demonstrate the multi-courier platform. Gather intelligence and investigate prospect byAsking questions Perform bill analysis proposals with the support of UK teamDiary management, Email follow-up and telephone follow up callsEnsure that data is entered consistently, accurately into a… Show more Lead generationLead Management.Nurture Leads Appointment Setting*Move an appointment through the sales funnel, from demonstration to proposal Perform short screen-Sharing calls to demonstrate the multi-courier platform. Gather intelligence and investigate prospect byAsking questions Perform bill analysis proposals with the support of UK teamDiary management, Email follow-up and telephone follow up callsEnsure that data is entered consistently, accurately into a Database and a CRM. Show less

Offer National Broadband Network (NBN), Mobileplans and fetch TV to all the residential consumers in Austria.Analyzing current situation of the customer and find a solution to improve their broadband, phone and TV experience.Made 300 minimum calls per day to close 1 sale per day and bank on possible prospects.Asked for referrals to get some hot leads from the successful closed sale.

Maintain and managed existing client’s services such as business broadband, Hosted Voice and IT solution.Upgrade, change and add additional services offered by MegaPath based on customers current situationCreate service proposals for Broadband, Hosted Voice and Cloud services then discuss the proposal to the decision maker of the company.Made 200 outbound calls per day.

Contacting possible prospect whose doing online inquiry on MegaPath’s website.Doing needs analysis and then transfer prospectto SMB specialist to give real time solution for their Broadband, Voice and IT services.Made 300 minimum call per day.Consistently delivered a minimum required 40 appointments per month.

Maintain up-to-date knowledge about products and services.Respond to customer queries about AT&T services, equipment, promotions and billing concern.Understand customer needs and recommend appropriate products and rate plansTake customer calls and complete service ordersDevelop innovative ways to sell AT&T products and services to customersAddress and resolve customer concerns promptlyHandle large volume of customer calls efficientlyThrives for first call resolution… Show more Maintain up-to-date knowledge about products and services.Respond to customer queries about AT&T services, equipment, promotions and billing concern.Understand customer needs and recommend appropriate products and rate plansTake customer calls and complete service ordersDevelop innovative ways to sell AT&T products and services to customersAddress and resolve customer concerns promptlyHandle large volume of customer calls efficientlyThrives for first call resolution while handling all issues with urgency, ownership and accountabilityMeet 65% crift (customer satisfaction) score requirement on a monthly basis. Show less

Represent the first point at which customer interact with human representative of our brand.The power to solve problem, establish trust, and build the relationship with customer that form the foundation of our business.Review customer accounts and applications related to high-risk products and features and document and report any fraudulent or unfair practices.Handle large volume of customer calls efficiently.Thrives for first call resolution while handling all issues with… Show more Represent the first point at which customer interact with human representative of our brand.The power to solve problem, establish trust, and build the relationship with customer that form the foundation of our business.Review customer accounts and applications related to high-risk products and features and document and report any fraudulent or unfair practices.Handle large volume of customer calls efficiently.Thrives for first call resolution while handling all issues with urgency, ownership and accountability.Meet 80% CSAT score on a monthly basis. Show less

Performs basic diagnostic troubleshooting to resolve cable services issuesCommunicate effectively with customer in a professional manner while setting accurate expectations for issue resolution.Recognizes and diffuses difficult customer situations and utilizing all resources, Interpersonal and negotiating skills for issue resolution.Ability to articulate relevant information regarding billing cycles, processes, and prorates effectively.Thrives for first call resolution while… Show more Performs basic diagnostic troubleshooting to resolve cable services issuesCommunicate effectively with customer in a professional manner while setting accurate expectations for issue resolution.Recognizes and diffuses difficult customer situations and utilizing all resources, Interpersonal and negotiating skills for issue resolution.Ability to articulate relevant information regarding billing cycles, processes, and prorates effectively.Thrives for first call resolution while handling all issues with urgency and accountability.Meet 90% VOC (voice of the customer/ csat) on a monthly basisPromote, Pitched, upgrade and add additional Comcast services for our residential customers. Show less

Provide quality customer service with each incoming telephone call, written request and interaction with co- workers including providing accurate and courteous response’sAchieving specific performance standards that include team and individual performance factors such as quality, schedule adherence, decision quality, and with an emphasis on customer satisfaction/experience and compliance.Process payment arrangement date.Check balances and account maintenance, and explain overdraft… Show more Provide quality customer service with each incoming telephone call, written request and interaction with co- workers including providing accurate and courteous response’sAchieving specific performance standards that include team and individual performance factors such as quality, schedule adherence, decision quality, and with an emphasis on customer satisfaction/experience and compliance.Process payment arrangement date.Check balances and account maintenance, and explain overdraft charges.Process due date changes.Thrives for first call resolution while handling all issues with urgency and accountability.Meet 80% quality goals and 80% CSAT score on a monthly basis. Show less