1. Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.2. Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.3. Take ownership of the management of the sales and marketing functions of the business.4. Drive increased revenue and profit to achieve the Company`s ambitious growth.5. Working to stringent targets, the job holder will be required to adopt a professional and knowledgeable approach to each new business call.6. Planning and coordinating the implementation of business plans and the penetration of new markets.

 Liaised with both tenants and landlords and having meetings with residents associations. Visiting properties and carrying out inspections, Resolving Tenants Complaints/Emergencies aswell as collecting references for potential tenants. Ensured that properties are properly maintained by assessing and evaluating reported maintenance issues and also ensuring that services are delivered to agreed timescales. Ensured that all site operations are in compliance with established Company policies andprocedures.

 Studied the bank’s credit policies and procedures. Undertook a rotational training program in all credit risk segments to have an in-depth knowledgeof the banks entire credit process from evaluation to disbursement. Conducted compliance & risk assessments.Manage the process for developing risk policies and procedures, risk limits and approval authorities. Handled portfolio on non- performing and written off loans. Contact customers to make payment on outstanding balances. Collaborated and liaised with law firms and auctioneers as partners of the Bank for effectiverecovery process. Constantly monitoring all accounts to debit as post write-off recovery.

1. On boarded Customers by calling to welcome them to the bank and advise them on the bank’sproducts that is suitable for them based on their needs2. Resolved Customer complaints and built customer loyalty with follow-up calls for customers whoreported product issues.3. Placed periodic calls to Customers to re-connect them by updating their personal information onthe banks main system.4. Trained new employees on the bank’s finacle system as well as its customer service policies andstandards.