Eden Heller Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

Seattle

Provided technical support for the Enterprise Sales Team, starting from the discovery stage and continuing through customer internal adoption phases. Delivered product demonstrations, web-based training sessions, and helped customers troubleshoot their data problems. Led advanced training sessions and Tableau doctor sessions at the annual Tableau Conference.

Seattle, Wa

Served in dual capacity as a legal assistant and data analyst for King County Department of Public Defense. Managed client cases, conducted client interviews, and analyzed legal CRM data for short-term and ongoing projects.Key projects include:Independently managing full-scale study of client satisfaction, including survey design, implementation, and data analysis. Drafting report on nonlegal services desired by clients. Mining CRM data to determine correlation between case type and attorney time devoted to case. Developing paralegal instructional manual to enhance usability to new legal software. Testing CRM reports to identify software flaws and recommend new reporting criteria.

Bellingham, Washington Area

Managed and cross-referenced multiple client databases to track client referral success rate; designed and managed social media and website content in English and Spanish; and researched and developed report on impact of health care reform on select populations.Supported Director of Development in creation of winning grant proposal for creation of community healthcare taskforce; led taskforce outreach efforts and collaborated with community members to plan monthly meeting agendas.

Seattle, Wa

Communicated with constituents; conducted policy research on labor, healthcare, and education.