Eden Scheinwald Email & Phone Number

Tel Aviv-Yafo, Il

Tel Aviv, Israel

𝗢𝘃𝗲𝗿𝗮𝗹𝗹 𝗙𝗼𝗰𝘂𝘀:✳️ 𝗠𝗮𝗻𝗮𝗴𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲, 𝗳𝗿𝗼𝗺 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝘁𝗼 𝘂𝗽𝘀𝗲𝗹𝗹 𝗮𝗻𝗱 𝗿𝗲𝗻𝗲𝘄𝗮𝗹.✳️ 𝗗𝗿𝗶𝘃𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻, 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗮𝗱𝘃𝗼𝗰𝗮𝗰𝘆.✳️ 𝗢𝘄𝗻 𝗵𝗼𝗹𝗶𝘀𝘁𝗶𝗰 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁.✳️ 𝗕𝗲 𝗮 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗲𝘅𝗽𝗲𝗿𝘁 𝗮𝗻𝗱 𝗮𝘀𝘀𝗶𝘀𝘁 𝗶𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁.✳️ 𝗘𝗻𝘀𝘂𝗿𝗲 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗱𝗮𝘁𝗮 𝗰𝗮𝗽𝘁𝘂𝗿𝗲 𝗮𝗻𝗱 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝗶𝗻𝗳𝗼𝗿𝗺𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:🔹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:Manage a portfolio of customers throughout their lifecycle, including onboarding, implementation, upsell, and renewal.🔹 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴:Design and execute an effective onboarding program to achieve desired outcomes.🔹 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁:Develop and execute programs for ongoing customer development, including health checks, QBRs, and workshops.🔹 𝗦𝗮𝗹𝗲𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:Proactively Identify potential leads for cross-selling and upselling.🔹 𝗗𝗮𝘁𝗮 & 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴: Track and report on customer health metrics and ensure accurate information capture for personalized interactions.🔹 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:Stay up-to-date on product technology, features, and services. Assist with process and system development.𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗼𝗳 𝗺𝘆 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗤𝘂𝗮𝗹𝗶𝘁𝗶𝗲𝘀:*️⃣ Data analysis and reporting skills.*️⃣ Strong communication and interpersonal skills.*️⃣ Analytical and problem-solving abilities.*️⃣ Project management and organizational skills.*️⃣ Ability to build and maintain relationships.*️⃣ Passion for customer success and achieving desired outcomes.

Tel Aviv-Yafo, Tel Aviv, Israel

Managing the daily Support operation, prioritizing incoming issues and ensure a superior level of service to customers and internal account teams.Establish work procedures and processes to meet the team’s KPI's while keep developing new goals and targets. Analyze statistics and compile accurate reports of the support team performance to control resources and utilize assets to achieve qualitative and quantitative targets.Work closely with other teams in the company such as R&D, Product, Implementation and CS teams to verify progress of customer issues as expected.Collaborate on the product, process, and workflow improvements. Act as the voice of customers in the organization when needed.Acting as an escalation manager for high priority issues, escalating with other groups, leading the support efforts until full resolution while providing clear visibility to customers and accounts teams.Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

Tel Aviv Area, Israel

Managing all EMEA customers from the presale phase and onward. Manage all clients account aspects, as renewals, growth, right sizing and tech consultation.Proactive approach and engagement with clients to create customer loyalty, satisfaction and helping them succeed.Responsible of understanding and analyze the customer business needs by defining and executing a per client plan.

Tel Aviv Area, Israel

Experienced Technical Support Engineer for Mobile Applications with a demonstrated history of working in the Broadcast mobile media industry and Enterprise networking infrastructure. Skilled in Technical Support Engineer, Customer Support, Project Management.Diagnosing, troubleshoot and isolating the root cause for complex problems, while solving them in a simple and elegant manner. Managing technical Escalations to the appropriate teams, and own complex cases. Working directly with the R&D, Regional, Server, QA and Sales teams within the company.

Petah Tikva Area, Israel

Day by Day IT consultant for all S/H issues in the office working with AD and Exchange.Costumer Service, for costumers all around the globe for a unique B2B software.

Ciso & Cws, Chief Information Security & Cyber Warfare Specialist, Cyber/Electronic Operations And Warfare

* Cyber/Electronic Operations and Warfare. * Cyber/Computer Forensics - Digital Evidence, Computer Crimes, Counter intelligence. *.

Ba Politcal Sience And Communication, Political Science And Communications