 Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability. Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss. Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made. Reviewed and utilized financial statements to adjust moderately-sized business interruption losses subject to claims and potential payouts. Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate. Verified insurance claims and determined fair amount for settlement. Examined claims forms and other records to determine insurance coverage. Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability. Conducted comprehensive interviews of witnesses and claimants to gather facts and information. Answered customer questions regarding deductibles. Prepared summaries of damage, payments, and policy coverage. Documented all investigation activity and presented reports to management. Evaluated insurance policies and analyzed damages to determine coverage. Organized, planned and documentedI worked Property-Contents &Supplements for Allstate. I’ve worked daily claims for the last year doing field auto, full scope and photo only inspections. I’ve dipped my feet into Commercial contents& liability for the first time and really enjoy being in Property/Contents if that’s possible. Software I’m familiar with is CCC One, Web-est, Audatex, Xactimate, ClaimLeader, Filetrac all on a proficient level. I’m also familiar with Symbility in training but I have not used the software on a daily level. I've attached all my state licenses below.

Independent Claims adjuster with history in both Auto/Property claims

 Established relationships with clients and insurance companies to foster timely claims resolution. Substantiated legitimate claims and denied unjustified claims. Evaluated insurance policies and analyzed damages to determine coverage. Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors. Researched claims and incident information to deliver solutions and resolve problems. Maintained contact with claimants and attorneys to determine treatment status. Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues. Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials. Verified insurance claims and determined fair amount for settlement. Conducted comprehensive interviews of witnesses and claimants to gather facts and information. Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability. Examined claims forms and other records to determine insurance coverage. Prepared summaries of damage, payments, and policy coverage. Answered customer questions regarding deductibles. Researched and analyzed policy contracts to verify proper payment of claims. Maintained suspicious claims database and prepared reports for supervisors. Organized, planned and documented materials for property/contents claims. Documented all investigation activity and presented reports to management.

 Wrote sales slips and sales contracts. Surpassed monthly sales goals through innovative sales techniques. Developed sales strategy to meet established sales objectives. inspected roofs for damage, following a storm completed sales contracts with homeowners built relationships with homeowners, insurance companies and local field adjusters during a loss that occurred

 Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional. Answered multi-line phone system and transferred callers to appropriate department or staff member. Communicated with customers via phone and email to confirm deliveries and respond to inquiries. Created and updated physical records and digital files to maintain current, accurate, and compliant documentation. Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs. Sorted, opened, and routed mail and deliveries to meet business requirements. Created and updated records and files to maintain document compliance. Entered data into system and updated customer contacts with information to keep records current. Input data and processed system change to generate accurate reports. Proofread and edited professional documents to fix errors. Utilized productivity tools to complete tasks and improve performance. Balanced multiple roles to accomplish diverse tasks and make larger impact to organization. Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks. Arranged meetings and appointments and updated records to assist management. Identified communication channels to set roadmap to distribute information. Composed inter-office correspondence and provided product and service information to customers. Conducted research to assist with routine tasks and special projects. Offered technical support and troubleshot issues to enhance office productivity.

 Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations. Prepared estimates used by management for purposes such as planning, organizing, and scheduling work. Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws. Evaluated subcontractor bids to obtain best value for projects. Analyzed plans and specifications to identify scope and cost of projects. Monitored project progress to identify and address changes in project scope or budget. Prepared bids and proposals to submit to clients and secure new business. Reviewed and approved invoices and payments, verifying accuracy of expenses. Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates. Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment. Assessed risks and uncertainties to identify potential challenges and prepare contingency plans. Gathered data on materials, labor and equipment costs to determine total costs of projects.