Eden B. Email & Phone Number

Ontario, Canada

• Assumed all primary caregiver and household logistics and duties
• Helped with school projects, assignments and other responsibilities
• Implemented various extracurricular activities for social and mental development
• Made sure schedules were organized, updated and executed in a timely manner (appointments, after-school activities, vacations, family events and other)
• Took care of the finances by using basic account management skills
• Filled, photocopied documents and executed general administrative duties

Richmond Hill, Ontario

• Scheduled working load and deliveries, coordinated daily transportation activities and projected timelines by exercising excellent writing and verbal communication skills
• Identified, monitored, tracked and resolved any issues through productive and respectful interaction with drivers, customers and other team members by providing clear instructions
• Informed Operation Manager of any process developments by providing up-to-date information
• Sourced carriers and negotiated rates during high seasons by using ability to make quick decisions
• Created and maintained appropriate to the industry standards, procedures and required documentation
• Effectively planned and completed each job assignment through practicing exceptional organizational skills and attention to details

Markham, Ontario

• Worked with QA Manager to develop effective strategies and test plans
• Conducted on daily basis formal and informal product design reviews throughout the software development life cycle to provide input on functional requirements, product designs, schedules and potential issues
• Performed review of changes to determine quality, productivity and adherence to established policies
• Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers
• Created, executed and evaluated manual test cases daily and reported test results
• Identified potential quality issues daily per defined process

Toronto, Ontario, Canada

• Participated in test planning, test design, test execution and monitoring activities
• Prepared test scenarios, test cases on daily basis for validation and functionality
• Participated in review of business and functional requirements that serve as the basis for test case design
• Verified software components and interfaces to assure quality and suggest potential improvements
• Provided test estimates and contributed to ensure product is delivered on schedule with high quality level
• Conducted test status reviews on weekly basis to monitor test planning and testing activities

Tel Aviv, Israel

• Based on deep business knowledge, excellent performance and relevant education, was promoted to a new and exciting position as a QA Analyst within the company for developing unique computer program:
• Tested and analyzed new software application for travel solutions for maximizing return on investment for IT initiative
• Performed System & Acceptance manual tests daily using different QA methodologies for reaching the company’s goals in developing the best program solution
• Increased Functional Testing coverage and GUI Testing using various testing techniques and methodologies
• Resolved complex issues through collaboration with different groups within the organization such as Accounting Department, Managers and Travel Agents
• Excelled in finding, documenting and reporting bugs, errors, flaws and other issues within proprietary software applications developed for company’s user base

Tel Aviv, Israel

• Worked with foreign and domestic travel agencies, and with private clients on Incoming and Domestic Tourism
• Administration: responded promptly to phone inquiries; executed general administrative duties; handled incoming e-mails; dealt with confidential matters; supported the agency front and back offices; maintained web site
• HR (for the department): recruited and supervised new employees; trained newly hired employees; set work schedules
• Travel Logistics/Operation Management: researched travel options; confirmed supply meets demand for upcoming trends; determined efficient and cost-effective logistics solutions; ensured all bookings are processed.
• Marketing and Sales: built strong relationships with clients; achieved team sales and profitability objectives; negotiated corporate rates with hotels on annual basis; designed marketing; negotiated with domestic and.
• Client Services: effectively managed and responded to calls inquiries; consistently improved customer service satisfaction by management initiatives; resolved customer complaints by identifying problems and taking.

Dead Sea, Israel

• In charge of Administration and Management: received and checked orders and invoices on weekly basis; followed up on financial statements for the department; ensured 100% product quality control; managed promotions.
• Merchandising: managed merchandise-related activities for the department on weekly basis; controlled and purchased goods
• Client services: ensured application of department’s customer services standards; ensured application of department’s cleanliness standards; resolved customer complaints; responded to questions and offered help with.
• Human resources (for the department): managed labour relations; motivated and coached staff; trained employees; assigned tasks; established work schedules; managed priorities; effectively delegated tasks to team.

Israel

• Hold Dental Assistant Diploma since 1997
• Professional Training Base and Military Medicine Academy
• Dental Health Division, Dental Assistant; Team Lead of Dental Clinic Department
• Constant Dental Medical Professional Training
• Active army related training and activities
• Drug-Free and Security Clearances

Mba- Master Of Business Administration

The MBA Degree was assessed and recognized as equivalent to Canadian University MBA degree by WES (World Education Services). Ref. # 3494188

Ba- Bachelor Of Arts, Hospitality And Tourism Management

The BA Degree was assessed and recognized as equivalent to Canadian University BA degree by WES (World Education Services). Ref. # 3494188

Diploma, Software Control And Verification Under Advanced Frameworks

Syllabus: • Introduction to System Analysis • Basic of Software Testing • Quality Center • Advanced Software Testing • Methodology of.

Linc (Language Instruction For Newcomers To Canada) Certificate

Certificate, Travel Industry

Travel Industry

Certificate, Flower Arrangement Art

Entertainment Industry

Istqb Certificate- International Software Testing Qualifications Board Certificate, Quality Control Technology/Technician

IT Industry Syllabus: • The Basic of Software Testing: Test and Motivation, The Fundamental Test Process, The Psychology of Testing.

Certificate, Study Course Using Quality Center 9.2

IT Industry

Diploma, Travel Agent

Travel Industry

Certificate, Study Course In Ticketing And Pricing

IT Industry

Diploma, Dental Assisting/Assistant

Health Industry