Eden B. Email & Phone Number

Ontario, Canada

• Assumed all primary caregiver and household logistics and duties• Helped with school projects, assignments and other responsibilities• Implemented various extracurricular activities for social and mental development• Made sure schedules were organized, updated and executed in a timely manner (appointments, after-school activities, vacations, family events and other)• Took care of the finances by using basic account management skills • Filled, photocopied documents and executed general administrative duties• Demonstrated excellent organizational, time management and multi-tasking skills during almost every activity/task• Pursued personal development goals by taking semi-professional courses• Volunteered at school events• Assisted elderly neighbor with daily activities

Richmond Hill, Ontario

• Scheduled working load and deliveries, coordinated daily transportation activities and projected timelines by exercising excellent writing and verbal communication skills• Identified, monitored, tracked and resolved any issues through productive and respectful interaction with drivers, customers and other team members by providing clear instructions• Informed Operation Manager of any process developments by providing up-to-date information• Sourced carriers and negotiated rates during high seasons by using ability to make quick decisions• Created and maintained appropriate to the industry standards, procedures and required documentation• Effectively planned and completed each job assignment through practicing exceptional organizational skills and attention to details• Maintained service quality and provided rates/time estimates• Managed all Customer Service responsibilities including, but not limited to answering phone calls, providing explanation and descriptions, collecting private information and payment details• Responded to customer service issues in a timely manner sing cause root analysis, defused situations with dissatisfied customers by providing solutions for any concern using phone, e-mail, mail or social media• Performed general administrative support and other duties as assigned

Markham, Ontario

• Worked with QA Manager to develop effective strategies and test plans • Conducted on daily basis formal and informal product design reviews throughout the software development life cycle to provide input on functional requirements, product designs, schedules and potential issues• Performed review of changes to determine quality, productivity and adherence to established policies• Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers• Created, executed and evaluated manual test cases daily and reported test results• Identified potential quality issues daily per defined process• Isolated, replicated, and reported defects and verified defect fixes• Reviewed and analyzed software specifications and requirements to assure quality testing throughout the application development life-cycle• Researched and analyzed 2nd level issues reported to the Help Desk• Conducted post-release testing• Cooperated on daily basis with development, project management, business analysis and customer support teams

Toronto, Ontario, Canada

• Participated in test planning, test design, test execution and monitoring activities• Prepared test scenarios, test cases on daily basis for validation and functionality• Participated in review of business and functional requirements that serve as the basis for test case design• Verified software components and interfaces to assure quality and suggest potential improvements• Provided test estimates and contributed to ensure product is delivered on schedule with high quality level• Conducted test status reviews on weekly basis to monitor test planning and testing activities• Configured, implemented, maintained and validated test data and test environments• Reported defects and conducted root cause analysis using critical thinking• Documented test results and identified defects while working closely with development resources to resolve those defects and retest

Tel Aviv, Israel

Based on deep business knowledge, excellent performance and relevant education, was promoted to a new and exciting position as a QA Analyst within the company for developing unique computer program:• Tested and analyzed new software application for travel solutions for maximizing return on investment for IT initiative• Performed System & Acceptance manual tests daily using different QA methodologies for reaching the company’s goals in developing the best program solution• Increased Functional Testing coverage and GUI Testing using various testing techniques and methodologies • Resolved complex issues through collaboration with different groups within the organization such as Accounting Department, Managers and Travel Agents• Excelled in finding, documenting and reporting bugs, errors, flaws and other issues within proprietary software applications developed for company’s user base• Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines• Consistently recognized for excellent problem-solving and analytical skills by project manager and development team • Functioned as a consultant for technical and business inquiries• Created, organized, managed and improved QA documentations such as routines and aid pages to maintain and increase the knowledge transfer within the team • Created portal with centralized learning material for new employees. Result: due to its success, it was implemented as a part of new employee training and reduced the training time

Tel Aviv, Israel

• Worked with foreign and domestic travel agencies, and with private clients on Incoming and Domestic Tourism• Administration: responded promptly to phone inquiries; executed general administrative duties; handled incoming e-mails; dealt with confidential matters; supported the agency front and back offices; maintained web site • HR (for the department): recruited and supervised new employees; trained newly hired employees; set work schedules• Travel Logistics/Operation Management: researched travel options; confirmed supply meets demand for upcoming trends; determined efficient and cost-effective logistics solutions; ensured all bookings are processed accurately; monitored bookings throughout the working day; advised on and organized visas and passports; supervised air/land board crossings; complied with all relevant laws and travel business legislation; performed basic accounting activities; organized and attended tourism events; prepared periodical reports and maintained records; effectively handled multiple conflicting priorities; reported to director, vice president and president of the company• Marketing and Sales: built strong relationships with clients; achieved team sales and profitability objectives; negotiated corporate rates with hotels on annual basis; designed marketing; negotiated with domestic and international suppliers; prepared weekly deals and marketing brochures; organized events; priced and budgeted travel products; organized a campaign promoting new products which brought the company into new markets; overcame negative publicity for a company by maintaining close relationships with wide range of private and wholesale customers• Client Services: effectively managed and responded to calls inquiries; consistently improved customer service satisfaction by management initiatives; resolved customer complaints by identifying problems and taking appropriate corrective action; demonstrated professional etiquette when interfacing with customers

Dead Sea, Israel

• In charge of Administration and Management: received and checked orders and invoices on weekly basis; followed up on financial statements for the department; ensured 100% product quality control; managed promotions according to weekday and weekend traffic periods; ensured application of government policies, procedures and standards• Merchandising: managed merchandise-related activities for the department on weekly basis; controlled and purchased goods • Client services: ensured application of department’s customer services standards; ensured application of department’s cleanliness standards; resolved customer complaints; responded to questions and offered help with any problems that arisen; dealt with emergencies• Human resources (for the department): managed labour relations; motivated and coached staff; trained employees; assigned tasks; established work schedules; managed priorities; effectively delegated tasks to team members to maximize labour and efficiency; completed reports weekly for Food and Beverage Manager review

Israel

• Hold Dental Assistant Diploma since 1997• Professional Training Base and Military Medicine Academy• Dental Health Division, Dental Assistant; Team Lead of Dental Clinic Department• Constant Dental Medical Professional Training• Active army related training and activities• Drug-Free and Security Clearances• Leadership, Safety and Security TrainingSkills developed during Military Service: • ability to work as a Team Member and as a Team Leader• ability to work with authority and without supervision• ability to conform to hierarchy, rules and structure• ability to get along with and work with all types of people• ability to work under pressure multi-task and meet deadlines• ability to give and follow directions• flexibility and adaptability• time management • prioritizing and decision-makingSome of the performed duties:• assisted doctors in all areas of Dental Health • was promoted to the Team Lead of Orthodontics Department • performed X-rays, sterilized equipment, worked with dental materials• systematically planned and organized clinic activities• trained new assistants and conducted internal scheduling • ensured integrity of patient information and treatment records • performed clinic's administration duties and managed clinic data• safely filed personal data using security methods and standards• actively practiced Physician/Assistant–Patient privilege• oversaw standards of quality and commitment to excellence• coordinate between military and civil personnel • ensured cleanliness and readiness of required equipment • managed requisitions and prescriptions • interacted with military and civil dentists, physicians, technicians and nurses • coordinated logistics of all operations• completed Workplace Hazardous Material and Sterilization Training

Mba- Master Of Business Administration

The MBA Degree was assessed and recognized as equivalent to Canadian University MBA degree by WES (World Education Services). Ref. # 3494188

Ba- Bachelor Of Arts, Hospitality And Tourism Management

The BA Degree was assessed and recognized as equivalent to Canadian University BA degree by WES (World Education Services). Ref. # 3494188

Diploma, Software Control And Verification Under Advanced Frameworks

Syllabus: • Introduction to System Analysis • Basic of Software Testing • Quality Center • Advanced Software Testing • Methodology.

Linc (Language Instruction For Newcomers To Canada) Certificate

Certificate, Travel Industry

Travel Industry

Certificate, Flower Arrangement Art

Entertainment Industry

Istqb Certificate- International Software Testing Qualifications Board Certificate, Quality Control Technology/Technician

IT Industry Syllabus: • The Basic of Software Testing: Test and Motivation, The Fundamental Test Process, The Psychology of Testing.

Certificate, Study Course Using Quality Center 9.2

IT Industry

Diploma, Travel Agent

Travel Industry

Certificate, Study Course In Ticketing And Pricing

IT Industry

Diploma, Dental Assisting/Assistant

Health Industry