Charged to lead innovative backend web solutions and responsible for the success of our mobile app platform.• Lead the implementation and adoption of our mobile apps platform using React Native• Lead the development and release of the Chch Events mobile app and Christchurch Bins rubbish mobile app• Exposed various API’s to enable consumption of publicly available data on the website using different media• Lead and developed a media and public relations website, Newsline. The site required quick indexing, scheduled publishing, categorising, various customisable page layouts, live blogs and image galleries. This project implemented content blocks on our site, enabling CMS content administrators to drag and drop templates to customise the layout of their pages, while still maintaining site standards• Completed a mentoring programme with a student from the SIGNAL grad school through an end-to-end process of mobile app development in React Native, providing him with the skills to immediately acquire a job at a well established company at it's conclusion• Established agreed web standards across our web sites• Trusted colleague and technical consultant for peer-reviews, mob programming, solution architecture, scoping/sizing and sprint planning• Forged close and rewarding relationships with all parts of the business (Marketing, Communications, Parks and Gardens, Customer services, Design, and various teams within IT)

Web developer role, front and back end (html, css, js, php).Core development in Silverstripe CMS (NZGovt Common Web platform), LeafletJS, SharePoint, Mobile apps and various web applications. Also covers supporting applications through IT, including server support, web application deployments and troubleshooting.Examples are throughout the ccc.govt.nz website - online maps, forms, Events. I also developed the CCC local elections app "Celect" and the CCC "Chch Events" app, for finding events in Christchurch.• Developed and published an end to end solution for an online mapping platform, within the SilverStripe CWP framework. Allowing content authors to generate their own maps on the fly, with minimal understanding required of geospatial data. This was developed through multiple iterations of improvement• Technical Lead on transitioning the BeThere.co.nz Christchurch events website in to the CCC website, building an extensive events platform on the SilverStripe framework • Solo developer on the CCC’s first inhouse mobile app; Celect. The app was built to help get a greater audience involved (particularly youth) in the local elections for 2016. Having never developed an app before, this project was done learning on the fly, with a very successful end product• Provided substantial improvements in visual display of data using inhouse and external API’s to enable better understanding of data• Mentored in multiple GovHack Hack weekends, providing dev support and advice to participants• Provided support and training to colleagues to strengthen understanding and improve workflow• Become well known to provide exceptional output, becoming a desired resource for Digital projects

After a highly successful contract with the Christchurch City Council, I accepted a position as Technical Application Specialist, with the key focus of highly innovative web development, while still identifying key process improvements as I had previously done during my Content Manager role.Being spread across multiple projects, I have been able to truly enhance the Digital Channels team reputation and identity across the City Council as a customer focussed, agile and innovative team.• Using the open source mapping platform Leaflet, I investigated, designed, and developed a highly responsive mapping platform suited for the Council’s website. I then implemented the Council’s first mobile friendly interactive map, in an effort to replace the thousands of PDF maps being used currently. My exceptional work with maps resulted in a dynamic shift in the Council’s process of utilising corporate dataAs the business has now seen the opportunities of the mapping platform, this has become an ongoing development project for me to continuously enhance the customer experience, and improve procedures for data collection and display• Created a simple end to end process of creating online consultation forms for official consultations (HaveYourSay). This has enabled the Council to collect responses more efficiently with a phenomenal decrease in development time (5 days to 1-2 hours)• Developed new functionality and styles for sections of the new Christchurch City Council website, vastly improving mobile accessibility

Contract via Hudson Recruitment, resulted in a permanent position being created for me.My role as Content Manager was to keep the engine running while the Christchurch City Council was preparing to launch a new website on a new platform. Managing a highly demanding and fast paced workload, I quickly built a large network of contacts within the organisation which allowed me to move quickly and highly efficiently to build and enhance the IT image for the City Council. • Managed service requests in an IT queue using VMWare Service Manager which included, updating intranet and internet sites within the TeamSite CMS, creating interactive project sites using BangTheTable, designing complex forms and consultation submission options and more. Upon managing the service queue, I was able to work through and reduce the total number of ongoing jobs to a record low• Involved in a number of high value projects such as investigating and deploying a mobile intranet solution specifically for council meetings to remove paper agendas, meeting minutes, reference documents and replace them with tablets • Managed and maintained several web servers and applications including highly public sensitive sites such as the Christchurch City Council's District plan and associated sites • Assisted with the roll out of the Council's first online payment option for Dog registration and streamlined • Provided support with content migration to the new Silverstripe web platform on the new website. Recreating site structure and content to fit to the new platform • Full implementation of a new method of displaying internal organisational charts, replacing a swathe of PDF's for each team. From deploying the webapp to the webserver right through to creating the frontend on the website. This created an interactive overall organisation chart, instead of having to navigate through a large amount of PDF charts, individual to each team or unit

Clutch Studio is a broadcasting company for Oceanic eSports. As the lead producer I am responsible for maintaining a very high standard of production value.This includes designing and editing video transition scenes, intro scenes, overlays and match screens, coordinating camera feeds and managing stream quality on to services such as Twitch.tv and Youtube.I've also established our Youtube channel, Twitch.tv channel and constructed our website.https://www.youtube.com/channel/UCaK28QCQdBJKCANXyUk5QXQhttp://twitch.tv/clutchnzhttp://clutch.studio

As an Online Content Specialist, my role was to maintain, develop, improve and publish content on the internal Spark Knowledgebase and Spark Help website (http://www.spark.co.nz/help).Using Oracle’s RightNow content management system I created excellent content for the business units that contacted me when a new product or procedure was in the works, or update/improve existing content. Although RightNow has a design interface, I wrote most of my content in HTML, using custom CSS and javascript to achieve results far beyond expectations. I also utilised Adobe Photoshop and Dreamweaver to help me bring my designs to life.Our team is currently migrating to Adobe CQ5 AEM platform, which I have been exposed to and have been a key player in testing out functions and site structure.• Upon joining the team I lead a review on a large section of content on our internal knowledge base.Upon completion, our average monthly satisfaction scores went from 60% (target 65%) to 95% for 4 months running. Satisfaction scores have remained consistently high since.This was achieved by building high quality content, aesthetically pleasing and highly functional, with a good use of landing pages• I knew the basics of HTML and CSS prior to joining the team, but I have been able to easily and effectively vastly expand my knowledge by problem solving on the job. I now have very thorough knowledge of HTML, CSS and javascript. I have a creative mind and can visualise results in my mind and then learn what I need to create the ultimate solutionI am an efficient learner and needing to learn something before implementing it does not slow me down• Many of the pages and designs I have constructed have become templates within our team to ensure a consistent level of high standard content• Received multiple BYB awards in recognition for consistent high performance and outstanding results• Finalist in the Turnaround category of the Plain English Writing awards 2014

Primary role involved taking New & Move related calls from new & existing customers purchasing telephone, broadband and mobile products & services. Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information and the right solutions for my customers. Provided solutions using up-to-date knowledge of sales and promotions. Developed reputation as an efficient service provider with high levels of accuracy. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Asked open-ended questions to assess customer needs.Secondment into Team Leader position (3-4 Months) As a team leader I participated in weekly 1 on 1 meetings with staff to provide feedback and discuss targets and strategies. Facilitated weekly Team Meetings and training & upskill sessions with the team. Handled customer escalations and complaints. Attended a number of Management Skill courses involving HR & People management: Unplanned, Harassment, & Disciplinary Processes.Other roles I was involved in Mentoring & Training new employees for their first 3 months in their positions. Providing valuable feedback to Team Leaders and the new representatives to encourage growth and development within their role. I completed the mentoring & training process with 4 separate intakes of new employees. Help Desk Support/Floor Walking/Red Coat - Provided support to colleagues who had difficult questions and needed assistance finding a solution. Assistance was provided face to face & over the phone. In my first year here I created a series of master cheat sheets, which then turned into something that every single person in the business unit has on their desk, and refers to at least 20 times a day.