Eden Snyder Email & Phone Number

Colorado Springs, CO, US

Colorado, United States

• Led the implementation of AMM Select projects for multiple clients, customizing configurations and providing consultative guidance to align solutions with client needs and expectations.
• Conducted tailored training sessions for clients, focusing on specific use cases and best practices to ensure effective adoption and utilization of the product.
• Collaborated closely with project managers on joint projects, ensuring seamless coordination and timely delivery, while also independently managing and delivering solo projects with equal success.
• Developed and recorded customer-facing training materials, creating a library of resources that enhanced client self-service capabilities and reduced the need for repeated live training sessions.
• Implemented new project management processes in collaboration with colleagues, resulting in reduced project timelines and alignment with broader company objectives.
• Achieved consistently high Customer Satisfaction (CSAT) scores, reflecting strong client relationships and the successful delivery of solutions that met or exceeded client expectations.

Broomfield, Colorado, United States

• Developed and executed a comprehensive calendar of community events and programs, ensuring active engagement and participation from residents.
• Collaborated closely with the Communications Manager to create and refine content for community communications, while directly managing and mentoring one staff member.
• Managed the annual budget for activities, meticulously tracking income and expenses to align with financial goals.
• Fostered strong, professional relationships with the Board of Directors, ensuring alignment with community goals and strategic initiatives.

Colorado Springs, Colorado, United States

• Facilitated virtual client communications, meetings, and engagements for both Mass Notifications and Municipal Web Central, ensuring seamless project coordination and client satisfaction.
• Managed 70+ client implementation projects concurrently, including the successful migration of Mass Notifications clients to a new platform.
• Communicated critical project information clearly and effectively to both internal teams and customer stakeholders, ensuring alignment and transparency.
• Identified and assessed project risks, implementing change control procedures to mitigate potential issues.
• Ensured project quality, adherence to schedules, budgets, and deliverables, consistently meeting or exceeding agreed-upon expectations.

Aurora, Colorado, United States

• Developed, planned, and executed a comprehensive recreation agenda for residents, driving engagement through effective marketing and strategic event planning.
• Directed and oversaw community programs, events, classes, and activities, ensuring smooth operations and high participation rates.
• Cultivated partnerships with local businesses and organizations, successfully securing sponsorships to enhance community events.
• Established and enforced policies and procedures for the community association, ensuring consistency and alignment with organizational goals.
• Edited, produced, and distributed weekly e-blasts and newsletters, keeping residents informed and engaged with community updates.
• Managed the implementation and ongoing maintenance of the Association’s website, ensuring it served as a valuable resource for residents.

Broomfield, Colorado, United States

• Supported the Lifestyle Director in executing lifestyle programs, events, community clubs, and marketing initiatives, ensuring high-quality delivery and resident engagement.
• Streamlined and rebranded all communications, including newsletters, weekly e-blasts, and facility signage, aligning with developer brand guidelines to enhance consistency and appeal.
• Managed the association website and led the redesign and successful launch of a new website, improving user experience and accessibility for residents.
• Maintained recreation software to effectively manage resident memberships, ensuring accurate data and smooth operations.
• Secured advertisers and sponsorships for the 2019 year, enhancing community events and generating additional revenue.

Boulder, Colorado, United States

• Supervised staff during scheduled shifts, ensuring efficient operations and smooth workflow from start to finish.
• Completed extensive management training, learning strategies to foster employee growth, hold them accountable, and support their success.

Morgantown, West Virginia, United States

• Supervised and scheduled a team of 40 employees, ensuring optimal coverage and efficient operations.
• Led hiring and training efforts for front-of-house (FOH) positions and authored the FOH training manual to standardize onboarding and improve staff performance.

Morgantown, West Virginia, United States

• Managed and developed the daily content calendar for all social media platforms, ensuring consistent and engaging online presence.
• Engaged with online communities, responding promptly and effectively to foster positive relationships and brand loyalty.
• Proactively identified new opportunities to connect with audiences both online and in the restaurant, enhancing customer engagement and outreach.