Eden Waithe-Agins Email & Phone Number

Rochester, New York Area

Train administrators and teachers how to use SchoolTool student management software.

• Apply adult learning theories to develop training courses, materials, and activities that appeal toall learning styles
• Redesign curricula to focus on the skills learners will need to demonstrate after training
• Use authoring tools to design interactive self-paced material for learners to gain key information
• Monitor progress and provide individually tailored feedback for growth and development
• Train learners with varying backgrounds in insurance and technology, on the productknowledge, sales techniques, and technical skills to achieve success
• Analyze data to identify existing gaps in knowledge and provide timely solutions

• Coached a team of 15 – 25 employees on various key performance indicators to meet assigned goals
• Created and implemented individualized plans for success for each team member

• Maintained excellent performance on all metrics including a 100% quality score
• Handled escalated customer concerns and assisted over 50 other consultants with various questions

Rochester, New York Area

• Assigned duties to student workers in order to maintain service quality
• Assisted staff managers in the daily operations of the café and market
• Trained incoming workers to effectively perform job tasks