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Eder Hernandez is listed as End User Support | Software Configuration, Troubleshooting, Ticket Resolution based in Chicago, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Eder Hernandez.
Eder Hernandez previously worked as End User Support at Citadel and Desktop and Network Support Coordinator at S&C Electric Company. Eder Hernandez holds Associate'S Degree from Morton College.
With over two years of in-depth experience in end-user support, I've honed a keen aptitude for technical standards and creative problem-solving. At Citadel, my mission is to provide exceptional technical assistance that aligns with our culture of excellence. My expertise lies in configuring, installing, and maintaining diverse hardware and software, ensuring that our team has the best tools at their disposal. I thrive on bringing diverse perspectives and innovative solutions that resonate with Citadel's forward-thinking environment.Since joining Citadel in February 2024, my focus has been on troubleshooting and administering support for C-level global executives. This role involves maintaining a comprehensive inventory of office equipment and utilizing ServiceNow ticketing to document resolutions. With my strong organizational skills, I ensure that all technical issues are addressed promptly and efficiently, contributing to the seamless operation of our global executive team's technological needs.
A career timeline built from the work history available for this profile.
Chicago, Illinois, United States
· Support software configuration, installation, and maintenance of Windows OS hardware on Dell, Lenovo machines and Apple devices· Troubleshoot, administer, and support hardware, software, and network-related issues to C-level global executives.· Maintain inventory of office equipment, including desktops, laptops, printers, televisions, KVMs· Create.
Chicago, Illinois, United States
· Analyzed and resolved computer and software incidents following troubleshooting documentation· Prioritized and responded to technical support requests, providing detailed reports· Assisted in asset management of all office equipment, including desktops, laptops, printers, televisions, cellular phones, iPads, and server room equipment· Some applications.
Chicago, Illinois, United States
· Proactively document and support ticket and call queues of end-user support, closing tickets within SLA· Deployed, diagnosed, and resolved software issues found in applications, workstations, and office equipment· Managed inventory of all office equipment, including desktops, laptops, printers, televisions, cellular phones, iPads, and server room.
Chicago, Illinois, United States
· Provided level 1 troubleshooting support to customers with advanced technical and exceptional service· Diagnosed and resolved software issues found in windows, mobile application, and web-based· Managed and maintained up to date support case records, support tickets, and escalations· Assisted in performing windows OS and software application.
Rosemont, Illinois, United States
Oak Brook, Illinois, United States
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Eder Hernandez is listed as End User Support | Software Configuration, Troubleshooting, Ticket Resolution.
Eder Hernandez is based in Chicago, Illinois, United States.
Eder Hernandez has worked for Citadel, S&C Electric Company, Tradestation, Life Fitness, and Comcast.
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Eder Hernandez holds Associate'S Degree from Morton College.
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