Eder Fonseca work email
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Eder Fonseca personal email
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Professional with solid skills providing customer service strategy, involving the hotel and travel businesses, the entertainment industry, the use of foreign language (English), focus on metrics and results, deadlines, and the whole process of operational and administrative customer needs. Extensive experience in concierge services in multinational companies directly related to the financial market and payment technologies, ensuring the acquisition of great knowledge in the credit card industry. Professional with analytical skills, a strong background in leadership positions developing teams, easily adaptable to multicultural work environments, detail oriented and with an ability to build strong interpersonal relationships. Ability to communicate both in English and Portuguese. A very focused professional, with a strong experience in work environments where deadlines and pressure are a regular occurance. Organized, detail oriented, as well as a quick learner and a relationship developer.Areas of excellence include:Customer Service Strategy Concierge ManagementHotel ServicesOperations TrainingVoice of the Customer Metrics Process ImprovementLeading & Development of TeamsCredit cards industryCall Center ServiceProblem solverEnglish
Freelancer
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Private English TeacherFreelancer Apr 2015 - PresentSão Paulo E Região, BrasilEnglish teaching services, enhancing language and professional development of students.
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Travel And Lifestyle CoordinatorPrimetour Viagens & Experiências Dec 2018 - Jul 2019São Paulo, São Paulo✓Coordinator of a team composed by 11 consultants in Brazil and 5 consultants in Argentina, being focused in the implementation period of the Concierge Services in the Company;✓Manage the B2B communication on a daily basis by replying to e-mails and attending face-to-face/remote meetings with the corporate client (a very well-known Brazilian bank and an international credit card company);✓Responsible for constant feedbacks and development, overlooking the daily performance in an online CRM platform used Worldwide;✓Direct report to a Senior Manager, focusing on quality metrics and SLAs attendance performed on a monthly basis;✓Run daily reports in order to maintain a close eye to team performance, cost management and a high standard in customer service delivery;✓Design of operational processes and share with the team any accurate information defined by the corporate accounts (B2B / B2C relationship);✓Bring solutions to sensitive cases when needed by the team, making sure the company high standards in customer services is maintained. -
Corporate Operations Supervisor - Mastercard Black Concierge ServicesQuintessentially Lifestyle Dec 2014 - Apr 2016São Paulo E Região, BrasilSupervisor in charge of the corporate account and key point of contact to maintain a healthy relationship between both sides. Responsible for a team composed of 8 professionals, in order to assure that all metrics and results are all aligned and in accordance to what has been established by the corporate client. Strong use of CRM system to identify team development opportunities and consequently bring finantial improvement. Responsible for all the analysis of KPI's, working strongly in partnership with the quality and training supervisor in order to bring professional development to the team and deliver better results to clients. -
Operations And Concierge Services SupervisorEurop Assistance Brasil (American Express) Sep 2013 - Dec 2014Alphaville - Barueri, SpResponsible for providing constant feedback, ensuring the professional development of the coworkers under my supervision, helping the Human Resources team in the recruiting/ hiring process, keeping the goals established by the coordination, making sure service is accurate and in accordance to the pattern expected, for being a present support to the employees in situations that might need guidance, for checking the work schedule of the team and also for all the time sheet monthly required for salary payments. -
Concierge Consultant For American Express BrazilEurop Assistance Brasil (American Express) Aug 2010 - Sep 2013Alphaville - Barueri, SpResponsible for the assistance of the top clients from American Express Membership Cards, being focused in the companie's results and excellence. In charge of administration and resolution of requests in a national or international level. High ability to identify priorities and assist coworkers, being this way, a strategic tool for the leaders in the department. Chosen member of the team to train and develop new hires, ensuring the quality of services provided by the brand.
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English Teacher / Coordination AssistantGlobal Idiomas Feb 2006 - Jul 2010Pouso Alegre E Região, BrasilResponsible for teaching English to a wide range of ages as well as help the coordination to ensure the student's and the company's development. -
Full Time In Guest Service OperationsWalt Disney World Oct 2007 - Oct 2008Orlando, Flórida, Estados UnidosTraining Program performed at the Disney's Polynesian Resort, in Walt Disney World, at the following areas: Front Desk, Concierge Desk, Back Office, FSA, Housekeeping Management, Bell Services and at the Training Department. -
Hospitality Attendant (Front Desk)Hotel Formule 1 Paulista (Accor Hotels International) Jul 2005 - Mar 2006São Paulo E Região, BrasilResponsible for assisting guests in check in and check out, reservations over the phone or in person, for cash handling and for the entire assistance about the hotel services and about the city. -
Waiter Assistant Canvas Bar & GrillHilton Worldwide Mar 2005 - Jun 2005São Paulo E Região, BrasilResponsible for providing assistance to the waiters in order to maintain the companie's pattern of service. Strong use of interpersonal skills in order to focus in the excellence of the restaurant services and the hotel high standards. Great contact to the hotel guests using local and foreign language. -
Services AgentRenaissance Hotels Mar 2003 - Mar 2004São Paulo E Região, BrasilThis position was perfomed by three main activities: Room Service Waiter, Runner and Bellboy. Main job descriptions included focus in the high standards of service, analytical view in order to identify priorities in the department, team work, interpersonal skills and hotel services knowledge due to direct contact with guests during shift. High use of English in order to assist all foreigners while staying at the hotel. -
Park GreeterWalt Disney World Nov 2002 - Jan 2003Orlando, Flórida, Estados UnidosExtreme high contact with all guests visiting Walt Disney World resort from all over the world. Responsible for controlling the turnstiles in order to assist the guests with their park admission as well as providing information related to the entire company. Great interpersonal skills focusing in the client's needs and expectations.
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Reservations Analyst (Intern)Tam Linhas Aéreas Mar 2001 - Oct 2001São Paulo E Região, BrasilResponsible for incoming calls in order to help clients book their flight reservations as well as assisting them with any issue related to the fares applied in their purchase process. Very focused in the service in order to both operate computer system and speak with clients over the phone. High knowledge of aviation services.
Eder Fonseca Skills
Eder Fonseca Education Details
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Gestão Hoteleira -
Anglo Pouso AlegreEnsino Médio Completo
Frequently Asked Questions about Eder Fonseca
What company does Eder Fonseca work for?
Eder Fonseca works for Freelancer
What is Eder Fonseca's role at the current company?
Eder Fonseca's current role is Customer Happiness & Experience.
What is Eder Fonseca's email address?
Eder Fonseca's email address is ed****@****ail.com
What schools did Eder Fonseca attend?
Eder Fonseca attended Universidade Anhembi Morumbi, Anglo Pouso Alegre.
What are some of Eder Fonseca's interests?
Eder Fonseca has interest in Teamwork, Languages, Communication, Strong Relationships, Cultural Diversity, Guest Relations, Professional Development.
What skills is Eder Fonseca known for?
Eder Fonseca has skills like Customer Service, Client Service Oriented, English Language Skills, English, Stress Management, Team Leadership, Teamwork, Result Oriented, Entertainment Industry, Microsoft Office, Microsoft Excel, Microsoft Word.
Not the Eder Fonseca you were looking for?
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Eder Fonseca
Belo Horizonte, Mg -
2experian.com.br, serasaexperian.com.br -
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Eder Fonseca
Founder & Ceo De Startup | Transformação Digital | Negócios Escaláveis | Metodologias Ágeis & Gestão De Produtos | Há 20 Anos Imerso Na Vida DigitalSão Paulo, Brazil1penze.com.br
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