Eder Fonseca Email & Phone Number

São Paulo E Região, Brasil

English teaching services, enhancing language and professional development of students.

São Paulo, São Paulo

✓Coordinator of a team composed by 11 consultants in Brazil and 5 consultants in Argentina, being focused in the implementation period of the Concierge Services in the Company;✓Manage the B2B communication on a daily basis by replying to e-mails and attending face-to-face/remote meetings with the corporate client (a very well-known Brazilian bank and an.

São Paulo E Região, Brasil

Supervisor in charge of the corporate account and key point of contact to maintain a healthy relationship between both sides. Responsible for a team composed of 8 professionals, in order to assure that all metrics and results are all aligned and in accordance to what has been established by the corporate client. Strong use of CRM system to identify team.

Alphaville - Barueri, SP

Responsible for providing constant feedback, ensuring the professional development of the coworkers under my supervision, helping the Human Resources team in the recruiting/ hiring process, keeping the goals established by the coordination, making sure service is accurate and in accordance to the pattern expected, for being a present support to the.

Alphaville - Barueri, SP

Responsible for the assistance of the top clients from American Express Membership Cards, being focused in the companie's results and excellence. In charge of administration and resolution of requests in a national or international level. High ability to identify priorities and assist coworkers, being this way, a strategic tool for the leaders in the.

Pouso Alegre E Região, Brasil

Responsible for teaching English to a wide range of ages as well as help the coordination to ensure the student's and the company's development.

Orlando, Flórida, Estados Unidos

Training Program performed at the Disney's Polynesian Resort, in Walt Disney World, at the following areas: Front Desk, Concierge Desk, Back Office, FSA, Housekeeping Management, Bell Services and at the Training Department.

São Paulo E Região, Brasil

Responsible for assisting guests in check in and check out, reservations over the phone or in person, for cash handling and for the entire assistance about the hotel services and about the city.

São Paulo E Região, Brasil

Responsible for providing assistance to the waiters in order to maintain the companie's pattern of service. Strong use of interpersonal skills in order to focus in the excellence of the restaurant services and the hotel high standards. Great contact to the hotel guests using local and foreign language.

São Paulo E Região, Brasil

This position was perfomed by three main activities: Room Service Waiter, Runner and Bellboy. Main job descriptions included focus in the high standards of service, analytical view in order to identify priorities in the department, team work, interpersonal skills and hotel services knowledge due to direct contact with guests during shift. High use of.

Orlando, Flórida, Estados Unidos

Extreme high contact with all guests visiting Walt Disney World resort from all over the world. Responsible for controlling the turnstiles in order to assist the guests with their park admission as well as providing information related to the entire company. Great interpersonal skills focusing in the client's needs and expectations.

São Paulo E Região, Brasil

Responsible for incoming calls in order to help clients book their flight reservations as well as assisting them with any issue related to the fares applied in their purchase process. Very focused in the service in order to both operate computer system and speak with clients over the phone. High knowledge of aviation services.

Bachelor'S Degree In Hotel Administration & Management, Gestão Hoteleira

Course focused in the Hotel industry as well as in all areas co related. Acquisition of knowledge in order to both manage and run not only.

High School, Ensino Médio Completo