Edesha Parker Email & Phone Number

United States

Answering incoming calls to Identify and/or address customer needs to incoming questions regarding Digital and Card exclusions. Research and resolve customer issues related to web banking and Card transactions in a timely and accurate manner.Including but not exclusive making decisions regarding the placement of exclusions by researching the current activity and analyzing the normal pattern of activity to mitigate potential losses Escalate and ensure resolution of complex problems as appropriate. Change user credentials and reissue cards as necessary when fraud is suspected. Place exclusions for Digital and Card access to allow authorized transactions to properly process. Research and respond to inquiries for additional information from Internal Departments regarding ongoing investigations. May be responsible for providing detailed client information to Investigators as well as making outbound calls to obtain needed information.

Buffalo, New York, United States (Remote)

Understand investor’s waterfall and required documents for loss mitigation. Ensure receipt of all required documentation, including, but not limited to, a hardship letter, bank statements, pay stubs, alimony agreements and evidence of social security or pension payments.Identify proof of income listed on financial documents.Request missing or additional documentation needed to move forward with the borrower’s request for loss mitigation.Communicate with the Single Point of Contact regarding follow up document requests. • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Promote an environment that supports diversity and reflects the M&T Bank brand.Complete other related duties as assigned.

Baltimore, Maryland Area

Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.Informing customers about bank products and services.Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.Maintaining and balancing cash drawers and reconciling discrepancies.Packaging cash and rolling coins to be stored in drawers or the bank vault.Keeping a clean, organized work area and a professional appearance.Handling currency, transactions, and confidential information in a responsible manner.Using software to track bank information and generate reports.Following all bank financial and security regulations and procedures.

Baltimore, Maryland Area

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and welcome guests.Answer questions and address complaintsAnswer all incoming calls and redirect them or keep messagesReceive letters, packages and distribute themPrepare outgoing mail by drafting correspondence and securing parcels.Check, sort and forward emailsMonitor office supplies and place orders when necessary (research new deals and suppliers)Keep updated records and filesMonitor office expenses and costsTake up other duties as assigned (travel arrangements, schedules etc.)Organize and schedule appointmentsPlan meetings and take detailed minutesWrite and distribute email correspondence memos, letters, faxes and formsAssist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemUpdate and maintain office policies and proceduresMaintain contact list

Randallstown

Handle customers complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Go the extra mile to engage customers.Resolve customer complaints via phone and or email.Use telephones to reach out to customers and verify account information Greet customers warmly and as certain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Prepare product or service reports by collecting and analyzing customer information.Contribute to team effort by accomplishing related results as needed. Manage large amounts