Ed Everhart Email & Phone Number

Shelby, Nc, Us

Falun, Se

Responsible for the Quality and Customer Service departments and personnel at Dellner's two U.S. locations in Charlotte, NC and Roseville, CA. My duties as Quality Manager include overseeing the Business Management system to ensure compliance to ISO 9001:2015, ISO 14001, ISO/TS 22163, and IRIS standards. I am also responsible for establishing and managing our Key Performance Indicators (KPI's), overseeing the audit program including internal audits, supplier audits, and audits by certifying bodies. I work to identify and resolve both internal and external quality issues. I'm responsible for ensuring quality is implemented in every step of the manufacturing process from the supplier to the customer and monitoring the cost of quality to ensure our continued success. My responsibilities in Customer Service include making sure that all issues identified in the field are quickly and correctly investigated to identify the root cause and the necessary corrective actions. I am also responsible for ensuring that the issue is resolved by a team of dedicated Customer Service Engineers and Field Service Technicians. I have direct reports in both departments at both U.S. facilities, so I have experience managing large teams at all levels of the organization at multiple locations.

Programs Chair for ASQ's Charlotte Section. Volunteered as the Programs Chair for ASQ Charlotte with a focus on improving member engagement by providing exciting opportunities for members to learn and network.

Mount Holly, Nc, Us

Direct and control the organization with regard to Quality. Oversee all aspects of ISO compliance for the manufacturing facility to ensure customer’s requirements are met or exceeded. Effectively managing Corrective Action, First Article Inspection, Supplier Quality, and Warranty programs. Effectively utilize various Quality/Six Sigma tools such as PFMEA’s, PPAP’s, SPC, statistical analysis, and root cause analysis. I manage employees at various levels with a focus on mentoring, training, and creating a team environment through leadership to improve the company at all levels.

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Bachelor'S Degree, Business Administration And Law

Associate’S Degree, Business Administration And Management, General

Associate’S Degree, Electrical Engineering Technology