Edward Fiederle Email & Phone Number

Durham, England, United Kingdom

Durham, England, United Kingdom

• First point of contact for the business within the department for complex Billing queries that need to be resolved urgently.
• Resolved in excess of £12 million of disputed statements, ensuring correct decisions were made for both business and customer.
• Created manual bills for customers using varying tariff models and account set ups.
• Provided reporting solutions for management to aid in weekly updates, also running the reports in absence of Management because of my level of competency with Excel.
• Nominated to be part of Project Atlas (a business-wide process documentation project), due to my understanding of our department’s processes and to find opportunities for improvement.
• Developed an excellent rapport with varying levels of seniority/ stakeholders within Wave, due to my consistent ability provide accurate and professional advice.

Peterlee, United Kingdom

• Provided floor walking support for new starters, ensuring correct processes were followed. I also provided updates at the end of each day with overviews of the performance of the advisers that day.
• My highly professional and honest manner with customers led to a consistently high customer satisfaction score, which included navigating many difficult conversations with challenging clients.

Bristol, United Kingdom

• Managed 5 Department heads and 30+ radio presenters for 11 months. Provided Mentoring and ongoing support to assist with the maintenance and running of the station.
• Developed a standardised training program for new presenters and created all supporting documentation for the training.
• Regularly, developing, reviewing and conducting training in order to keep our practices in line and up to date with OFCOM regulation.
• Planned, coordinated and managed the running of large-scale live event coverage, such as: Fresher’s fair, the university’s weeklong Varsity sporting series and a 24-hour continuous charity gaming event.
• Chaired monthly meetings to discuss the performance of the station, identifying key areas of development on a macro scale for the following month.
• Developed strong business relationships with external media agencies and sponsors, to enable growth and increase exposure.

Bristol, United Kingdom

Cooked a mixture of fresh and prepared food for up to 32 tables.Maintenance of food stock levels to prevent shortagesCleaning the kitchen in accordance to company and government standardAssisting with glass collecting when the establishment was understaffed

Bristol, United Kingdom

Serving customers and assisting with any queries that the may have hadMonitoring stock levels and replenishing when neededMaintaining a high standard of cleanliness in the store

Higher National Diploma, Business Management With Accounting And Finance

Activities and Societies: Station Manager of Hub Radio (Student Media Society)

A2: B/C/D