Eddie Fields is a Chief Operating Officer at Go Answer at Go Answer. They possess expertise in leadership, call centers, customer experience, strategy, call center and 42 more skills. Colleagues describe them as "Ed is an outstanding leader of an award winning call center organization. He is a passionate advocate for the development and promotion of his team, and mentored and coached them to success. In addition, he is innovative and led initiatives to transform the organization and achieve results. Ed has energy, enthusiasm, creativity and is inspirational to his team. I would strongly recommend Ed as a call center industry leader.", "Ed is one of the first employees at 18F that I grew to trust as a colleague and a friend. And when I say trust, I mean that with all sincerity. I immediately knew Ed was someone I could approach with questions or to solicit honest feedback. Having been through many years with 18F, his intellect, humor and institutional knowledge were paralleled by none. I would often approach Ed with questions with to very specific nuances within our company that only someone with his tenure would know. If he didn’t know the answer, he was very quick to offer to find out and get back to me…..which he always did. Ed epitomizes what a true “team player” looks like, always looking to put others first.", and "Ed is a trusted professional. He always seeks to add value to the organization. He is skilled in the day to day operations of a contact center and possesses the ability to think strategically as well. Ed is an idea guy and a strategic partner."