Ed Fine Email & Phone Number

Ottawa, Ontario, Canada

I advise public- and private sector organizations in the management of IM/IT enabled projects to achieve and measure outcomes vis-à-vis strategic objectives. • Assessments of business and information architectures, processes and performance; • Modeling business operations to determine optimal organizational arrangements;• Advising on policies and business rules to ensure consistency and alignment with organizational and “enterprise” objectives, strategies and priorities; • Designing successful organizational and governance arrangements in complex environments; • Developing and implementing risk management and business improvement plans. FINEworks is a consultancy specializing in strategies for organizational readiness, including remedial project assessment, enterprise risk management and organizational development.

Ottawa, Canada Area

Visions, Strategies & Action Plans for CIOs, specializing in Information Management Organizational Readiness assessments and implementation plansFinancial modeling and analysisBusiness cases for new initiatives

Mexico - Nuevo Vallarta, Playa Del Carmen, Acapulco, Los Cabos

As an owner member of the Grand Mayan / Grand Luxxe family of resorts in Mexico, I offer access to suites of incomparable comfort and luxury at the premier resorts in Mexico.

In 2000 I established the Organizational Readiness Office within the TReasury BOard Secretariat as a centre for developing change management strategies and initiatives to support Government on Line and the Service Improvement Initiative. I managed a portfolio of some 40 projects supporting three public service communities and developed common tools and approaches. Key achievements included: Creating the vision, defining and documenting project objectives and identifying issues to build towards innovative whole-of-government management of human capital in support of transformational change arising from GOL and other initiatives; Achieving interdepartmental buy-in, developing an integrated HR Framework (encompassing staffing, development, job structure, etc.) to manage 15,000+ IT workers across government; initiating a unique approach that is successfully building leadership capacity and accelerating adaptation to policy-driven change; leading the identification of a community of some 30,000 service delivery specialists and developing tools to recruit, develop, and sustain communities of practice; Conducting research and analysis and advising senior executives on the development of new operational requirements and on the operational implications; Directing a portfolio of capacity-building initiatives and advising Treasury Board ministers on policies and priorities and reviewing funding requests on a range of IT, IM and service delivery initiatives; providing advice to Treasury Board on IM and IT policy development.

Acted as Lead Architect responsible for repositioning Canada Savings Bonds operations to a customer-focused organization. Directed multiple projects, notably the complete process re-engineering of the Canada Savings Bonds Payroll Savings Plan; the implementation of a multi-channel customer contact centre; the development and implementation of an integrated customer service strategy; and led the organizational design and change management activities associated with these programs. Recommended organizational design options and applied existing organizational policies; Evaluated and advised on the use of Business Intelligence and the flow of information between participating employers, purchasers, financial institutions and the CSB organization at the Bank of Canada and Department of Finance. The NCPS Project was delivered on time and slightly under budget and received a GTEC Gold Medal; Directed the Customer Service Strategy & Implementation for a client base of 5 million CSB holders and 15,000 employers participating in Payroll Savings Plan; Produced an information management plan that effectively supported decision making, including a performance measurement framework, dashboard and annual report aligned with the strategic plan of the business; Developed IT-intensive customer-care strategy for CSBs; prepared detailed business cases to support multi-million dollar funding requests; Designed, developed and implemented quality management program at Bank of Canada, including development of management accountability framework, outcomes- based performance management measures and benchmarking of key processes, led the organization to Level 3 in NQI Progressive Excellence Program and top-quartile Customer Contact Centre; Built and sustained partner relationships, including strategic outsourcing with numerous suppliers of technological and business services.

Led team of economists researching monetary and financial issues including monetary and credit aggregates, bank liquidity and institutional governance

Ma, Economics

Ba, Honours Economics & Political Science

Activities and Societies: Debating Union