Ed Francisco Email & Phone Number

San Rafael, Ca, Us

San Rafael, Ca, Us

Petaluma, California, United States

- Provided tier 2 level of support of daily user operations: ensuring computer operations, troubleshooting application issues, and ensuring local network connectivity.- Processing onboarding and offboarding tickets promptly, assigning associated tasks accordingly.- Set up and designed Windows 10 and 11 provisioning within the Tanium automation platform, including creating custom software deployment packages.- General software packaging within Taniun Deploy- Created Tanium Self Service packages for general fixes and software.- Assisting team members with troubleshooting and workflow issues as an internal escalation point.- Assist in managing and updating email distribution lists both on-prem and O365.- Assited in the creation and update of SOP wikis for internal team usage- Assist in select decision-making for the team as a whole.

- Provided tier 2 level of support of daily user operations: ensuring computer operations, troubleshooting application issues, and ensuring local network connectivity.- Learned Ivanti software packaging, and assisted with the maintenance and the creation of software packages.- Updated and maintained existing Ivanti Provisioning templates.- Assisted with designing a simple Workspace One subtenant to allow usage of managed iPads.

United States

San Francisco Bay Area

Helping to support the internal Virtual Desktop, aka CloudPC, environment and infrastructure. Primary focus is the support and deployment of internal customer's virtual desktops and applications.

San Francisco Bay Area

General support and deployment of both Windows and Mac OS workstations. Provided day to day assistance to local and remote users using all approved tools and processes.

San Rafael, Ca

General support and deployment of both Windows and Mac OS workstations. Provided day to day assistance to local and remote users using all approved tools and processes.

Receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, performing day-after support, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform system backups and data recovery, resolve network communication problems independently, e-mail administration, disk capacity monitoring and network security, preparing assets for disposition, other administrative duties.

Provides tier 2 support to staff on Windows based workstations, including deployment of workstations, laptops and printers, basic network connectivity and general printing functions. Assists with Windows print queue creation and management, DHCP reservations and DNS entries. Participates in 24x7 on-call rotation. Acts as local resource to offsite support groups for McKesson Paragon medical applications and Citrix functions.

Provided general technical desktop support for training environment and to local ACS staff during Marin General Hospital’s transition from Sutter Medical Group. Acted as technical liaison between conversion team and infrastructure IT groups to troubleshoot various application and hardware issues. Assisted troubleshooting and deployment of Zebra label printers in association to McKesson Paragon Hospital Information System.

Provided tier 3 Windows infrastructure support while assisting and working with tier 2 including other support teams, participated in the 24x7 on-call rotation. Developed and managed Windows Sysprep and Symantec Ghost images in conjunction to certifying new workstation hardware. Utilized Active Directory Group Polices and scripting tools to enforce company standards to the user and workstation working environment. Assisted primary Blackberry support team of while ensuring Blackberry server uptime and functionality. Managed bi-month deployments of Windows Updates with the use of WSUS.

Deployed and upgraded end-user workstations, laptops and software while providing general desk-side support to all corporate employees.

Performed computer repair and upgrades both user requested and under warranty, in shop and in the field.