Monitored system performance and implemented preventive maintenance procedures.

Performed regular maintenance checks on systems under management to prevent future issues from arising.Deploy and Monitor Network services and protocols such as DNS, DHCP, RRAS, IPSECAssisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.Managed inventory levels of spare parts used in repairs and upgrades.Provided feedback on processes the IT Service Desk team used to improve efficiency and effectiveness.Performed daily tasks such as creating user accounts, resetting passwords, installing applications, and configuring systems.Installed and configured computer hardware operating systems and applications.Collaborated with other members of the IT team to ensure successful resolution of customer requests within established SLAs.Maintained up-to-date case documentation for future reference.Used remote login tools to assist clients with technical and product questions.Delivered local and remote Tier 1 IT and Tier 2 IT support for hardware and software to company personnel.Managed the configuration and setup of customer accounts and systems.Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.