Edgar Araujo Correa Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Experienced in managing Windows OS upgrades and enrolling devices in Microsoft Intune. Providing IT support to internal staff and customers, focusing on troubleshooting, remote and on-site support, desktop/laptop maintenance, and software and mobile device support. Proficient in Active Directory, Office 365, and multifunction devices. Skilled at identifying IT system improvements and maintaining strong client relationships, ensuring excellent customer service and timely task completion.

São Paulo, Brazil

I am responsible for telephone support and ticket generation in the Movidesk system. I provide technical support in Windows, Office Suite, Zimbra, networking, Kaspersky, and vBox through remote access. Additionally, I identify and filter hardware failures, forwarding them to the on-site support team. I constantly strive to develop my technical and communication skills to deliver exceptional service.In my LinkedIn work summary, I also provide support for servers, Office 365… Show more I am responsible for telephone support and ticket generation in the Movidesk system. I provide technical support in Windows, Office Suite, Zimbra, networking, Kaspersky, and vBox through remote access. Additionally, I identify and filter hardware failures, forwarding them to the on-site support team. I constantly strive to develop my technical and communication skills to deliver exceptional service.In my LinkedIn work summary, I also provide support for servers, Office 365 administrative panel, and printers. Show less

São Paulo, Brazil

Possuo vasta experiência no atendimento ao usuário, instalação e configuração de software e hardware, gerenciamento de contas de usuários no Active Directory, além de cumprir prazos para todas as solicitações de suporte. Tenho habilidade para solucionar problemas técnicos, incluindo DNS, problemas de mapeamento de impressora e problemas de driver de impressora. Estou sempre buscando aprender e aprimorar minhas habilidades para fornecer suporte técnico de qualidade. Possuo conhecimentos em… Show more Possuo vasta experiência no atendimento ao usuário, instalação e configuração de software e hardware, gerenciamento de contas de usuários no Active Directory, além de cumprir prazos para todas as solicitações de suporte. Tenho habilidade para solucionar problemas técnicos, incluindo DNS, problemas de mapeamento de impressora e problemas de driver de impressora. Estou sempre buscando aprender e aprimorar minhas habilidades para fornecer suporte técnico de qualidade. Possuo conhecimentos em manutenção de computadores e notebooks, Active Directory, instalação e resolução de problemas de impressoras. Show less

São Paulo, Brazil

I am responsible for monitoring Windows and Linux servers, clusters, internet links, switches, and generators, using tools such as Microsoft System Center, WhatUp Gold, and BMC Remedy. My skills include mastery of these tools and the ability to generate incidents that are forwarded to the asset owner. Committed to the efficiency and availability of systems and network resources, my goal is to ensure end-user satisfaction.

São Paulo, Brazil

I have experience in level 1 and 2 support, handling calls by phone and remote access. My skills include installation and configuration of software such as Office 2013, Office 365, and Avaya Equinox, identifying software issues and forwarding hardware issues to the level 2 team. Additionally, I am responsible for guiding users in software use, managing user passwords in Active Directory, and enabling/unlocking user accounts.I also have experience in on-site level 2 support, performing… Show more I have experience in level 1 and 2 support, handling calls by phone and remote access. My skills include installation and configuration of software such as Office 2013, Office 365, and Avaya Equinox, identifying software issues and forwarding hardware issues to the level 2 team. Additionally, I am responsible for guiding users in software use, managing user passwords in Active Directory, and enabling/unlocking user accounts.I also have experience in on-site level 2 support, performing hardware and software maintenance, hardware upgrades, computer backup and formatting with Windows system, removal of obsolete equipment, replacement of printer toner, and troubleshooting paper jams. I am communicative, work well in a team, solve problems quickly, and fulfill user requests within the established SLA timeframe. Show less

São Paulo, Brazil

I am responsible for handling phone calls and generating tickets in the BMC Remedy system. I provide technical support for Windows, Office Suite, network, and intranet systems through remote access, as well as identify and filter hardware failures and forward them to the field support team. I am constantly striving to develop my technical and communication skills to provide exceptional service.

Bachelor'S Degree, Computer Engineering

General English

High School Diploma