In this role, I:
• Work with partners to maximize the return on investment from their purchase of the Advanced Support for Partners service plan
• Manage a diverse portfolio of Microsoft partners to accelerate cloud consumption and obtain high renewal rates based on value realization
• Assist partners by proactively offering ways to enhance their technical capabilities and increase capacity with the goal of ensuring they are technically enabled to deliver highly successful cloud deployments
• Support partners to accelerate success in the cloud with effective and executable service delivery planning that helps build trust, value, and adoption 
• Work with partners to remove blockers that prevent goals from being reached with sales, deployment, usage and growth opportunities
• Assist Partners with critical support cases by working with Incident Support Operations (ISO) escalation services and/or relevant support engineering teams and managers to help resolve support escalations quickly to minimize impact on the partners business
• Achieve high satisfaction scores with your partners through the delivery of quality interactions which drive desired partner outcomes.

Supported the Credit Central team which is comprised of both the South Central and the Mid-South Credit teamsWas responsible for contacting customers to assist them with resolving issues with their accountsAssisted with sending invoices, statements and partner with the Area Credit Managers with their customer base Was responsible for handling credit files and account receivable records within the regionsProvide ad-hoc reports to management regarding status of accounts

Entry of countertop orders, measurements and special instructionsEnsure a constant communication with clients regarding their ordersEnsuring account updates/accounts receivable are executed in timely mannerEnsure billing is entered at assigned time from receipt of completed jobs as defined by installations

Managing different trucking accounts (small business) Dispatching to client requested locationsProvide assistance to client in pricing and trucking dispatchingMaintaining constant communication with clients to resolve any arising issues or completing new orders

Provide accurate modification status updates for inbound and outbound callsManage a portfolio of FHA, GSE, CONVENTIONAL, and VA loansReview documents that were received via fax, online uploads or via mail by the customerConstant communication with Underwriters to provide a smooth and stress-free modification process to our clientsProblem solving and detection of minor errors in documents in which could slow down the modification process

Manage a portfolio of delinquent GSE loans by working with loan modification and disposition specialists to determine solutions that will cure the account in a timely mannerManage a portfolio of Mediation, Litigation & Bankruptcy loansSingle point of contact for customers from the point they request mortgage assistance through the resolution of their loanCultivate and maintains on-going customer relationshipsPresent customers with and educates customers on options such as Repayment plans, Special Forbearance, Modifications, Short Sale, or ForeclosureResearch complex accounts to identify process of foreclosure not limited to providing NOI, Foreclosure Sale date, Recessions, and status of foreclosure

Ability to use a professional demeanor to communicate difficult approval or decline information to customersProvided status updates for the Making Homes Affordable Modification Program via inbound callsReviewed documents sent by borrowers such as 4506T forms, Tax Transcripts, Tax Returns, Bank Statements, Paystubs, Utility Bills and Letters of Explanation thoroughly in order to make sure they were correctly filled out to the companies need in order to prequalify them for a possible workout optionsCalled out to borrowers to deliver difficult news and decisions made by UnderwritersCollected documents that were being requested by Underwriters e.g. 4506T forms, Tax Transcripts, Tax Returns, Bank Statements, Paystubs, Utility Bills and Letters of Explanation, Home owner association dues statementsIn charge of my own pipeline of call

Responsible for collecting on Home Mortgages 30 or more days delinquentGuided borrowers through LAMP system; took down financials in order to help the borrower bring their loan up to dateRan borrowers through HRD programs to help them bring their mortgages completely up to dateResponsible for being active while on an automatic dialerEducated borrowers on possible foreclosure optionsReceived inbound call that resulted in payments