Edgar C. Email and Phone Number
Experienced Technical Support Representative with a demonstrated history of working in the information technology and services industry. Skilled in Customer Experience, Technical Support, Microsoft Office, Analytical Skills, and Teamwork. Strong information technology professional with studies in Universidad Nacional de La Plata. Experienced in Cloud Computing specializing on Google Cloud Platform. Currently working as a Subject Matter Expert(SME), being the go-to person for technical and customer support assistance for a large team of Google Cloud Platform specialists.
Telus International
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Google Apps - Operations Analyst And Cloud Engineer SmeTelus InternationalSan Salvador, El Salvador
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Google Apps - Operations Analyst/Cloud Engineer SmeTelus International Aug 2023 - PresentProvide technical support for Google Cloud Platform clients, to implement and troubleshoot issues, specialized in storage and database solutions. Working directly with Google engineers to identify, report and mitigate issues related to the Cloud Platform services -
Google Apps - Developer Support SpecialistTelus International Apr 2023 - Aug 2023Provide Support for Google Partners and Developers with API related issues, Troubleshoot SSO/SAML implementations, Troubleshoot Google Apps Script implementations
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Google Apps - Operations Analyst/Sme Google WorkspaceTelus International Jan 2022 - Apr 2023Tier II technical support/operations analyst for Google Workspace, duties include but not limited to:Reviewing and classifying complex cases to be worked on with Google Technical Solution Engineers. Identifying areas of opportunity and providing 1x1 and trainings for Tier I agents. Creation and update request of bug reports for Google Workspace products, as well Help Center articles related to them. Technical cases escalation.
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Google Apps - Dialogflow Jr DeveloperTelus International May 2021 - Dec 2021Bot creation and maintenance with DialogFlow, which includes the analysis of reports regarding bot performance to identify key routes customers take when interacting with the bot, creation of flowcharts and presentation explaining and presenting new proposal for new or existing bots following project management goals and deadlines, as well as providing training for new team members.
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Google Apps - Technical Support RepresentativeTelus International Nov 2019 - May 2021Provided technical support for Google Workspace customers, as Tier I specialist for Admin console, Billing and collaboration tools (Google Calendar, Drive, Google Docs, etc) Issues including: Drive for Desktop log analysis and network troubleshooting, user and organizational level management, DNS setup for Google Workspace including MX, SPF, DKIM setup, etc. Provided training for new team members.
Frequently Asked Questions about Edgar C.
What company does Edgar C. work for?
Edgar C. works for Telus International
What is Edgar C.'s role at the current company?
Edgar C.'s current role is Google Apps - Operations Analyst and Cloud Engineer SME.
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Edgar J. Hernandez C.
Zona Catorce
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