Edgar Camarena M Email and Phone Number

- Streamline staff deployment by distributing essential equipment, following established protocols for maximum efficiency, and manage the return process of items in strict accordance with policies, ensuring accurate computer data entry- Maintain effective communication with supervisors, addressing challenges during shifts to contribute to a smooth operational flow and ensure a positive, responsive environment. Foster productive working relationships with colleagues, supervisors, and stakeholders across all levels- Actively participate in training programs, ensuring a proactive approach to professional development while delivering service excellence to employees, guests, and the general public, maintaining strict adherence to policies, procedures, and health and safety guidelines throughout

- Effectively and quickly respond to visitors' questions and concerns regarding the events and BC Place stadium, resulting in increased customer satisfaction and reduced overall complaints- Collaborate with the security team to anticipate and prevent issues at events, minimizing disruptions and ensuring a safe and enjoyable environment for visitors attending Soccer, Rugby, concerts, etc.- Maintain composure while handling difficult situations and efficiently resolving problems, resulting a positive and peaceful experience for visitors

- Provide top-tier customer service by assisting visitors with their needs, including seating arrangements, ticketing inquiries, and accessibility assistance, ensuring a seamless and enjoyable experience- Collaborate with the security team to anticipate and prevent issues, ensuring a secure and pleasant environment. Swiftly address concerns with fans, venue management, and other stakeholders, and prepare reports when necessary- Actively engage with fans during events to cultivate a sense of community while demonstrating composure in challenging situations. Skillfully resolve issues to create a positive and harmonious atmosphere for all visitors

- Contributed to the success in signing new businesses such as amusement parks, movie festivals, tv channels and sports events for INPUT through collaborative efforts for commercial representation- Acted as the liaison between the commercial area, marketing, and commercial partners,demonstrating efficient communication and collaboration between partners- Developed strategic alliances to generate new business opportunities such as tv productions,successful movie product placements, sports events, aligning the interests of all parties involved

- Collaborated on strategic plans to optimize Federal and State government campaign budgets, resulting in improved efficiency and cost savings overall- Fostered positive public relations with Social Communication of the dependencies and the States, resulting in improved communication and collaboration between all parties- Coordinated projects and events between the public sector and the different media areas of Televisa, resulting in successful and well-organized events

- Commercialized diverse client strategies within various business areas including television, paidtelevision networks, magazines, and digital media, achieving increased revenue growth- Researched, and analyzed various media channels of the company as well as the competition, leading to the development of innovative client strategies and improved market positioning- Expanded client portfolio through effective prospecting techniques and delivering high-quality services, resulting in increased client investment each consecutive year thereafter

- Commercialized diverse advertising media types offered by the company, such as televisionbroadcasting, magazines, pay TV, and local channels, enhancing client reach and engagement- Coordinated and negotiated brand communication plans with clients, creative and media agencies, resulting in successful campaigns with high client satisfaction- Collaborated with the production areas to create product placement and spot campaigns according to client needs and objectives, resulting in improved brand positioning and overall customer engagement