Edgar Carbajal Email and Phone Number

Focused on driving efficiency, solving complex problems and fueling sustainable revenue growth through smart, strategic systems management and optimization that empowers GTM teams to perform at their best.

At Hack The Box, I spearheaded a comprehensive overhaul of revenue operations, driving efficiency across finance, sales, and customer success teams. I optimized our tech stack, including HubSpot, to enhance sales enablement and achieve operational excellence. My expertise in data modeling enabled me to deliver actionable insights directly to C-level executives, empowering strategic decision-making.I successfully negotiated with vendors to secure optimal solutions, reducing costs while maintaining high-quality service. By designing and implementing automated sales systems, I significantly shortened sales cycles and improved overall productivity. Additionally, I developed and refined revenue-boosting programs that facilitated seamless cross-functional collaboration, ultimately contributing to the company’s sustained growth.

Responsible for the implementation and optimization of the revenue operations structure and sales operations engine. As a HubSpot CRM Architect, I focused on streamlining sales, customer success, and marketing processes to improve efficiency and drive revenue growth.During my time in this role, I developed a company-wide data governance structure and visualization of metrics and individual KPIs. This allowed the team to make data-driven decisions and track progress towards our goals.Overall, I am proud of my contributions to the growth and success of the sales and revenue operations.

As a Senior Sales Operations Analyst at Vetsource, I played a critical role in driving revenue growth and streamlining sales processes. My responsibilities included owning and developing weekly/monthly/quarterly reports, implementing lead qualification processes, and managing compensation plans to ensure accurate quota achievement. I also focused on optimizing KPIs and sales processes, including forecasting and sales territory management, and served as a Salesforce Admin and super user. Through my contributions, I helped to improve lead quality, drive sales efficiencies, and provide timely and accurate revenue reporting.

Established a US-based live bilingual remote receptionist call center to handle inbound and outbound phone communications for small and medium-sized businesses.Spearheaded the architecture and design of the call center operations and implemented cloud-based telephone systems for all remote receptionists.Designed a sales training program for outbound sales agents and developed custom solutions for sales leads and email campaigns.Recruited and trained US-based bilingual receptionists and operations teams.Achieved company milestones during initial 6-month ramp-up, including the implementation of Live Remote Interpreting and Translation services focused on industries such as Medical and Legal firms.Surpassed initial customer acquisition forecast by 128% and trending to achieve future milestones.Successfully achieved profitability and acquisition goal, with a successful exit ahead of schedule after 13 months of operating.

As a key member of the sales team at Wacom Americas, I was responsible for leading analytical and operational functions, reporting directly to the VP of Sales. I acted as the point person and analytical resource in the development of sales strategies, deals, promotions, and trends. My role included tracking key metrics such as gross profit and revenue attainment, driving improvements in reporting systems and processes, and ensuring strategic focus areas related to sales analytics and KPI attainment were met.My contributions included developing and implementing reporting and analytics tools that improved the accuracy and timeliness of decision-making, identifying trends and patterns in sales data, and collaborating with cross-functional teams to drive sales growth. Through my efforts, I was able to help the sales team consistently meet and exceed revenue targets. My experience and expertise allowed me to make significant contributions to the success of the organization.

Successfully supported VP of sales for North America and Latin America sales for Wacom Americas. Implemented strategic operational structures to best serve the account management team, sales directors and executive management. Provided training to new sales leaders as well as support specialists to ensure smooth on-boarding for rapid success. Provided full sales support functions to account managers and acted as account backup. Responsible in managing 3rd party commission payouts including international outsourced services.

Provided sales, tech support and highest level of customer service over the phone and email to customers and prospecting customers. Volume of calls ranged ~600-1000+ per month. Assisted in the development and implementations of the outsourced call center in Manila, Philippines Successfully

Responsible for a floor of 32 agents and 4 team leaders on a 24/7 schedule servicing Canadian day to day banking. Ensured KPIs were met and exceeded by our teams, pilot of Canadian program was successful and floor increased to 130+ agents with additional team leaders. Our team was the first to set the standard and prove the outsourcing concept for Scotiabank Canada.