Edgar Cariño, Mba, Pmp Email and Phone Number

Play a key role in building and fostering relationships with Mid-Market customers based on value realization. Ensure customer success by being dedicated to making customers successful in their deployment, adoption, and usage of Pushpay. Responsible for the retention, renewal rate, and increased business.• Develop Customer Success playbook for new market vertical• Created and established support workflows for the first Diocesan model• Collaborate with Product, Marketing, and Sales team to align efforts, launch new features, capture customer stories, and identify cross-selling opportunities

Lead real estate development efforts, researching residential market trends to identify high-growth areas and evaluating real estate investments. Conduct feasibility studies to determine construction phases and optimal number of units for building projects. Forecast rental property income and maintenance costs using historical information. Build relationships with investors and clients in US and Mexico, developing marketing materials to reach out to prospective customers.• Independently raised private capital to develop and build a four-unit condominium building in downtown Cabo San Lucas, Mexico, with a potential yearly rental income of $30k per unit.

Strategic customer advisor helping companies in different verticals launch and optimize digital transformation in the workplace. Effectively manage customers’ launch process from contract signature through deployment taking full responsibility for delivery and implementation. Simultaneously manage several implementation projects, communicate project data, track, and analyze the status of all ongoing projects. Lead cross-functional teams to ensure on-time and on-target implementation of software solutions.• Successfully launched 13 enterprise customers since January 2021 and managed a portfolio of 42 customers since October 2020. • Achieved 92% overall user adoption by identifying value-added opportunities, presenting use cases, and training users. • Delivered 12 user requested enhancements since March 2021 by capturing requirements, documenting user stories, and championing use cases with the product team. • Managed multi organizational project to obtain FedRamp’s Authority to Operate (ATO) declaration from the Office of the Administration for Children & Families (ACF).• Assisted the Sales Department in signing new customers in Latin America by performing the sales demos in Spanish.

Manage projects from conception through completion with a focus on development, delivery, timeline, and deliverable validation. Leverage Vistex channelConduit suite to identify business solutions and meet clients’ marketing objectives. Seamlessly on-board new clients and provide ongoing support for 10 technology clients. Collaborate with Engineering and Program Management teams to deliver new features and enhancements to increase clients’ marketing exposure. Simultaneously manage multiple projects and effectively manage competing priorities. Build and maintain product backlog. Monitor and analyze user reports for feedback and bug-related trends. Develop and execute product/feature test plans. Communicate product changes to internal stakeholders, acquire buy-in and provide clients with end user training as needed.• Subject Matter Expert for Vistex’s channelConduit MDF module.• Deployed 15 product releases with new features and enhancements. • Set up and configured 25 channel marketing programs across the North and Latin America, Europe and Asia regions for technology clients such as Dell, Juniper, Amazon Web Services, F5, Adobe, Zebra, Qlik, Informatica, Quest and Intel.

Effectively led global channel marketing and software engagements for Intel, Adobe, HP, Dell, Informatica, Juniper, Zebra, F5, and Qlik. Generated weekly and quarterly program performance dashboards for Adobe, Juniper and F5. Provided technical support and resolved bugs for HP’s Total Cost of Ownership (TCO) custom tool. Efficiently resolved partner inquiries by providing clear and accurate program information. Trained new partners in the user interface across North and Latin America, EMEA and Asia regions. • Led the MDF program operations team in key performance indicators. • Achieved the highest number of marketing claims and dollars approved while adhering to Vistex quality standards.

Demonstrating strong sales record and customer service skills, I analyze customers’ financial needs and recommend tailored banking solutions to help them achieve personalized financial goals. I assisted the Branch Manager with daily bank opening and closing duties.• Partnered with investment bankers, merchant services, and mortgage officers to provide broad range of solutions to individuals and small businesses, exceeding sales goals for three consecutive quarters.

Processed loan applications, collecting customer financial documentation to create complete and accurate applications. Liaised with loan officers, underwriters, real estate agents, and escrow officers throughout the process. Maintained customer information as secure and minimized risk of exposure by securing documents electronically and physically.