Edgar Cepeda Email and Phone Number

• Engage customers in meaningful conversations regarding their financial needs and goals, identifying referral opportunities for banking center team members• Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members• Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members• Assist customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.• Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system

• Responsible for cash handling and assisting customers with withdrawals/deposits/payments.• Responsible for closing out banking center at end of day.• Assisted banking center with vault teller inventory• Responsible for reviewing potential fraudulent account activity• Respond appropriately to customer inquiries• Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.• Superior salesmanship skills, consistently outperforming company peers.

• Responsible for cash handling and assisting customers with withdrawals/deposits/payments.• Responsible for closing out banking center at end of day.• Assisted banking center with vault teller inventory• Responsible for reviewing potential fraudulent account activity• Respond appropriately to customer inquiries• Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.• Superior salesmanship skills, consistently outperforming company peers.