• My focus is on developing and implementing robust processes that ensure the delivery of high-quality services to both internal and external customers, ensuring their satisfaction and loyalty.• Implement methodologies to improve first-call resolution.• Design and develop a reporting structure that enhances the early identification of system faults, thereby minimizing risks to customers..• As an IT Manager, I am responsible for leading and managing a team of analysts, ensuring that they achieve agreed objectives and maintain high qualitative standards while delivering exceptional customer service.• Perform an analysis of help desk activities and provide recommendations to improve organizational efficiency and effectiveness.• Provide IT staff with training to ensure the delivery of support services in a consistent manner..• To ensure that each member of the team is able to provide the best level of customer Services.

• Lead teamwork to implement the standard technologic corporative environment.• Consultant and Administrator in Wan, Lan, email and elecommunications.• Implement methodologies to improve first call resolution.

• To prepare and lead ERP installation project for ERP Scala System. Finalized in January of 2007.• To prepare and lead CRM installation, focus on VIVAX Sales force, CRM System “Sales force Net”. Finalized in January of 2007.• To prepare and lead Human resources Systems installation. Cezanne Infocent System. Final stages.• To prepare the economic justification for information systems and equipment.• Evaluate the feasibility of development projects considering factors such as costs, priority, time, requirements, and availability of resources.• Responsible of the update of Hardware and corporative Software.• Responsible for updating hardware and corporate software.