Eddie Drummond Email & Phone Number

London Area, United Kingdom

United Kingdom

Lead the EU Fraud and Scam Department, consisting of multiple Fraud Teams and Scam Prevention Teams.Responsible for the development, implementation, and documentation of innovative fraud prevention strategies by analyzing large sets of transactional data.Work closely with Product Strategy Managers, Data Scientists, and Engineers to identify and evaluate.

Own, shape, and drive the EU Scam Prevention roadmap, developing goals, OKRS, and KPIs to drive maximum savings.Responsible for driving a multitude of projects from sizing scam impact, creating a 6-12 month roadmap, as well as rolling out Scam Prevention initiatives in the EU.Working cross-functionally and coordinating across a number of teams including.

Germany

Manage an organisation of 5+ Customer Service Managers and 100-150 Customer Service Associates.Drive a continuous improvement ethos and directly influence the customer and colleague experience.Responsible for the overall direction and performance of the teams. Set the vision, direction, and culture of the organisation in a virtual environment.

Berlin, Germany

Regensburg, Germany

Lead and motivate a team of customer service associates through 1:1s,behavioral and customer‑handling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goalsCommunicate and deliver Amazon CS vision, direction and culture, ensuring that each CSA is constantly answering the.

Cork, Ireland

Motivating the team to achieve high standards and KPI targets by providing prompt and accurate information on individual performance to create a positive working environment. Supervision and Focus Management for German Speaking Phone Support Teams onsite and at home advisors with iOS, Beats and Apple Watch technical skills.Responsible for making sure that.

St. Neots, England

Working to develop and manage the German Customer Service team through coaching and feedback. Using my knowledge to manage workflows whilst ensuring that the company policies and procedures are being followed. Analysing relevant data and KPI’s in order to provide appropriate feedback to indicate changes in the business. Always exhibiting a positive and.

St. Neots, England

Assisting with new customers’ enquiries and processing orders received via telephone, fax, e-mail or internet from German speaking markets. Working proactively in the area of customer retention by providing a consistently high standard of customer service and support. Have an in depth and current understanding of the Company’s products and business.

Egham, England

Working collaboratively with the manager to oversee and manage the sales, store team and overall running of the store. Driving and maximising sales and profitability of the store. Managing team members performance effectively including training, coaching and addressing poor performance and recognising good performance. Responsibility for cash, stock.

Chessington, England

Meeting sales targets by proactively up-selling and cross selling at every opportunity. Working as a team member with both the Area Sales Managers and Inside Sales Reps. Fostering customers’ requirements using consultative selling techniques and customer service skills.

Twickenham, England

Responsible for the health and safety of the gym facility, checking memberships, inducting new gym members, ensuring proper use of facilities and equipment and setting up facilities for bookings and external clubs and athletic teams. Supervising 3 other members of staff.

Bachelor’S Degree, Strength And Conditioning Science

High School, Maths, Physics, Psychology, German