Edgar Frank Email and Phone Number

Management of company workstations to ensure full operational capacity for floor agents through security software updates, machine re-imaging. Assisted company employees as first point of contact for IT related network, software, and hardware issues using ZenDesk ticketing management system. Led project to migrate office desktops to latest Windows operating environments.

Ensured secure deployment of mobile smartphones and tablets in compliance with HIPAA requirements. Managed ticketing queues through Atlassian Jira trouble ticket system. Revised IT troubleshooting protocol and knowledge base content as a Microsoft Sharepoint administrator. Responsible for VPN configuration and setup for traveling agents.

Compiled cost accounting entries, variance reports, financial reports and other financial indicator measure using Quickbooks for large scale custom home construction projects. Assisted with migration from desktop side accounting software to a cloud-based accounting software platform. Integrated IT solutions in security and office automation to increase efficiency of accounting department.

Replaced dated, problematic, or malfunctioning avionic equipment in F-18 Naval fighter jets. Accelerated turnaround time of avionics equipment that met DoD specifications for flight crews. Streamlined flight line repair shop safety walk downs and repair shop guidebooks for operating and troubleshooting avionics.