• Participate in the evaluation of investments and projects, providing financial information and assessing their economic and operational feasibility.• Coordinate special projects, project tracking and assist with project planning.• Serve as a liaison between the Executive and the Senior Management team.• Implementation and monitoring of KPI's and OKR's for decision making.• Evaluate the financial and operational performance of companies by preparing, analyzing and presenting financial and other necessary reports along with recommendations for decision making.• Implement continuous improvement initiatives and projects that add value to business processes.• Manage project resources, including timeline and budget.• Provide member support throughout the project.• Negotiation and dealing with suppliers and strategic allies.

Administration and Finance• Ensure the administration and optimization of resources.• Control and management of the administrative teams: accounting, payroll, document and legal management, customer service.• In charge of treasury and electronic banking management.• Manage budgets and control operating costs.• Concentration and reconciliation of financial information (collections, payments, payroll, taxes).• Oversee general accounting, preparation and analysis of financial statements and cash management.• Administration of insurance and surety bonds.• Purchasing and negotiations with suppliers. • Evaluation and development of special projects (Asana), experience in government and private bids. Office Management• Oversee maintenance and security of office facilities.• Coordinate with suppliers and contractors for necessary services.• Ensure smooth operation of office equipment and systems.Marketing• Management of internal and external campaigns.• Knowledge of digital marketing tools and platforms such as Google Ads, Facebook Ads, Google Analytics, SEO, SEM.Customer service• Resolve key customer inquiries and complaints.• Oversee and improve customer service processes (CRM), as well as monitor team KPI's.• Develop strategies to improve customer satisfaction and loyalty.Other• Attention to requests and requirements of different government authorities.• Support of internal areas such as Operations and Human Resources.• Administration of contracts with customers, suppliers and labor.

• Support and follow-up for timely payment to suppliers. • Support and follow-up with associates to verify expenses.• Reconciliation between bank statements and federal taxes.• Processing orders and invoices.• Customer services.• Database management.• Preparation of reports and support to General Management.

• Support with recurring accounting and reporting compliance.• Support and follow-up for timely presentation of legal resources for the authorities.• Embedding new standards and processes.