Edgar Luque
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Edgar Luque Email & Phone Number

Application Engineer at MCAP
Location: Canada, Canada, Canada 8 work roles 1 school
1 work email found @mcap.com LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email e****@mcap.com
LinkedIn Profile matched
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Current company
Role
Application Engineer
Location
Canada, Canada, Canada
Company size

Who is Edgar Luque? Overview

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Quick answer

Edgar Luque is listed as Application Engineer at MCAP, a company with 789 employees, based in Canada, Canada, Canada. AeroLeads shows a work email signal at mcap.com and a matched LinkedIn profile for Edgar Luque.

Edgar Luque previously worked as Sr. Systems Analyst at Mcap and Telephony Specialist at Start.Ca. Edgar Luque holds Electronics And Telecommunications Engineering from Universidad Iberoamericana, Ciudad De México.

Company email context

Email format at MCAP

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{first}.{last}@mcap.com
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AeroLeads found 1 current-domain work email signal for Edgar Luque. Compare company email patterns before reaching out.

Profile bio

About Edgar Luque

Experienced implementating, supporting and maintening Genesys PureConnect Contact Centers. Committed to customer’s satisfaction. Passionate about technology and telecommunications.

Listed skills include Voip, Customer Service, Icce, Telecomunications, and 7 others.

Current workplace

Edgar Luque's current company

Company context helps verify the profile and gives searchers a useful next step.

MCAP
Mcap
Application Engineer
toronto, ontario, canada
Website
Employees
789
AeroLeads page
8 roles

Edgar Luque work experience

A career timeline built from the work history available for this profile.

Application Engineer

Current

Toronto, Ontario, Canada

Feb 2023 - Present

Sr. Systems Analyst

Current
Feb 2020 - Present

Telephony Specialist

Genesys PureConnect developer and telephony operations specialist.

Nov 2018 - Feb 2020

Customer Service Support Manager

Mexico City Area, Mexico

Accomplished customer satisfaction, as shown in the 2017 customer feedback. Lead the support team, increasing the up-time ratio of customer's contact centers and improving adherence to SLAs. Mentored new hires and experienced support engineers. Raised company's KPI from 70% to 95% in the Support region of Mexico and Central America.

Jul 2016 - Sep 2018

Customer Service Manager / Project Manager

Mexico City Area, Mexico

Worked with several clients designing and Implementing contact center technology. Followed up advance, identifying challenges and providing recommendations. Trained administrators and users.

Oct 2014 - Jul 2016

Customer Service Support Manager

Mexico City Area, Mexico

Managed the support department of 25 staff members. Provided suppor for telecomunications solutions on diferent brands of contact centeres and telecom companies. Telcel, Telmex, American Express, Maxom, among other clients.

Aug 2011 - Oct 2014

Technical Support Specialist

Mexico City Area, Mexico

Worked in the company’s Support Helpdesk. Provided maintenance activities, and continuous improvements for PBX, IVR with clients like Telcel, Telmex, Maxcom, American Express.

Mar 2007 - Aug 2011

Software Developer

Mexico City Area, Mexico

Developing applications, and configuring systemsproviding services like PBX (SS7-ISUP), IP Telephony (h.323, SIP), IVR, ACD and Call Control for contact centers and telecom companies.

Sep 2005 - Mar 2007
Team & coworkers

Colleagues at MCAP

Other employees you can reach at mcap.com. View company contacts for 789 employees →

1 education record

Edgar Luque education

FAQ

Frequently asked questions about Edgar Luque

Quick answers generated from the profile data available on this page.

What company does Edgar Luque work for?

Edgar Luque works for MCAP.

What is Edgar Luque's role at MCAP?

Edgar Luque is listed as Application Engineer at MCAP.

What is Edgar Luque's email address?

AeroLeads has found 1 work email signal at @mcap.com for Edgar Luque at MCAP.

Where is Edgar Luque based?

Edgar Luque is based in Canada, Canada, Canada while working with MCAP.

What companies has Edgar Luque worked for?

Edgar Luque has worked for Mcap, Start.Ca, and Sixbell.

Who are Edgar Luque's colleagues at MCAP?

Edgar Luque's colleagues at MCAP include Nelson Chu, Kristyn Brick, Samantha Duff, Laura Marsh, and Harsiman Muker, Cpa.

How can I contact Edgar Luque?

You can use AeroLeads to view verified contact signals for Edgar Luque at MCAP, including work email, phone, and LinkedIn data when available.

What schools did Edgar Luque attend?

Edgar Luque holds Electronics And Telecommunications Engineering from Universidad Iberoamericana, Ciudad De México.

What skills is Edgar Luque known for?

Edgar Luque is listed with skills including Voip, Customer Service, Icce, Telecomunications, Contact Centers, Team Leader, Idce, and Iccs.

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