Application Engineer
Current
Feb 2023 - Present
AeroLeads people directory · profile
Edgar Luque Email & Phone Number
Application Engineer
at
MCAP
1 work email found
@mcap.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Application Engineer
Location
Canada, Canada, Canada
Company size
Who is Edgar Luque? Overview
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Quick answer
Edgar Luque is listed as Application Engineer at MCAP, a company with 789 employees, based in Canada, Canada, Canada. AeroLeads shows a work email signal at mcap.com and a matched LinkedIn profile for Edgar Luque.
Edgar Luque previously worked as Sr. Systems Analyst at Mcap and Telephony Specialist at Start.Ca. Edgar Luque holds Electronics And Telecommunications Engineering from Universidad Iberoamericana, Ciudad De México.
Company email context
Email format at MCAP
This section adds company-level context without repeating Edgar Luque's masked contact details.
{first}.{last}@mcap.com
89% confidence
AeroLeads found 1 current-domain work email signal for Edgar Luque. Compare company email patterns before reaching out.
Profile bio
About Edgar Luque
Experienced implementating, supporting and maintening Genesys PureConnect Contact Centers. Committed to customer’s satisfaction. Passionate about technology and telecommunications.
Listed skills include Voip, Customer Service, Icce, Telecomunications, and 7 others.
Current workplace
Edgar Luque's current company
Company context helps verify the profile and gives searchers a useful next step.
Mcap
8 roles
Edgar Luque work experience
A career timeline built from the work history available for this profile.
Sr. Systems Analyst
Current
Feb 2020 - Present
Nov 2018 - Feb 2020
Customer Service Support Manager
Accomplished customer satisfaction, as shown in the 2017 customer feedback. Lead the support team, increasing the up-time ratio of customer's contact centers and improving adherence to SLAs. Mentored new hires and experienced support engineers. Raised company's KPI from 70% to 95% in the Support region of Mexico and Central America.
Jul 2016 - Sep 2018
Customer Service Manager / Project Manager
Worked with several clients designing and Implementing contact center technology. Followed up advance, identifying challenges and providing recommendations. Trained administrators and users.
Oct 2014 - Jul 2016
Customer Service Support Manager
Managed the support department of 25 staff members. Provided suppor for telecomunications solutions on diferent brands of contact centeres and telecom companies. Telcel, Telmex, American Express, Maxom, among other clients.
Aug 2011 - Oct 2014
Technical Support Specialist
Worked in the company’s Support Helpdesk. Provided maintenance activities, and continuous improvements for PBX, IVR with clients like Telcel, Telmex, Maxcom, American Express.
Mar 2007 - Aug 2011
Software Developer
Developing applications, and configuring systemsproviding services like PBX (SS7-ISUP), IP Telephony (h.323, SIP), IVR, ACD and Call Control for contact centers and telecom companies.
Sep 2005 - Mar 2007
Team & coworkers
Colleagues at MCAP
Other employees you can reach at mcap.com. View company contacts for 789 employees →
NC
Nelson Chu
Colleague at Mcap
Canada, Canada
View →
KB
Kristyn Brick
Colleague at Mcap
Cochrane, Alberta, Canada, Canada
View →
SD
Samantha Duff
Colleague at Mcap
Cambridge, Ontario, Canada, Canada
View →
LM
Laura Marsh
Colleague at Mcap
Oshawa, Ontario, Canada, Canada
View →
HM
Harsiman Muker, Cpa
Colleague at Mcap
Mississauga, Ontario, Canada, Canada
View →
VB
Vishesh Bansal
Colleague at Mcap
Etobicoke, Ontario, Canada, Canada
View →
SM
Sandie Mh
Colleague at Mcap
Greater Montreal Metropolitan Area, Canada
View →
DH
Drishti Handa
Colleague at Mcap
Waterloo, Ontario, Canada, Canada
View →
JC
Jessica Chapdelaine
Colleague at Mcap
Boucherville, Quebec, Canada, Canada
View →
MZ
Meicy Zhou
Colleague at Mcap
Canada, Canada
View →
Nelson Chu
Colleague at Mcap
Canada, Canada
View →
KB
Kristyn Brick
Colleague at Mcap
Cochrane, Alberta, Canada, Canada
View →
SD
Samantha Duff
Colleague at Mcap
Cambridge, Ontario, Canada, Canada
View →
LM
Laura Marsh
Colleague at Mcap
Oshawa, Ontario, Canada, Canada
View →
HM
Harsiman Muker, Cpa
Colleague at Mcap
Mississauga, Ontario, Canada, Canada
View →
VB
Vishesh Bansal
Colleague at Mcap
Etobicoke, Ontario, Canada, Canada
View →
SM
Sandie Mh
Colleague at Mcap
Greater Montreal Metropolitan Area, Canada
View →
DH
Drishti Handa
Colleague at Mcap
Waterloo, Ontario, Canada, Canada
View →
JC
Jessica Chapdelaine
Colleague at Mcap
Boucherville, Quebec, Canada, Canada
View →
MZ
Meicy Zhou
Colleague at Mcap
Canada, Canada
View →
1 education record
Edgar Luque education
FAQ
Frequently asked questions about Edgar Luque
Quick answers generated from the profile data available on this page.
What company does Edgar Luque work for?
Edgar Luque works for MCAP.
What is Edgar Luque's role at MCAP?
Edgar Luque is listed as Application Engineer at MCAP.
What is Edgar Luque's email address?
AeroLeads has found 1 work email signal at @mcap.com for Edgar Luque at MCAP.
Where is Edgar Luque based?
Edgar Luque is based in Canada, Canada, Canada while working with MCAP.
What companies has Edgar Luque worked for?
Edgar Luque has worked for Mcap, Start.Ca, and Sixbell.
Who are Edgar Luque's colleagues at MCAP?
Edgar Luque's colleagues at MCAP include Nelson Chu, Kristyn Brick, Samantha Duff, Laura Marsh, and Harsiman Muker, Cpa.
How can I contact Edgar Luque?
You can use AeroLeads to view verified contact signals for Edgar Luque at MCAP, including work email, phone, and LinkedIn data when available.
What schools did Edgar Luque attend?
Edgar Luque holds Electronics And Telecommunications Engineering from Universidad Iberoamericana, Ciudad De México.
What skills is Edgar Luque known for?
Edgar Luque is listed with skills including Voip, Customer Service, Icce, Telecomunications, Contact Centers, Team Leader, Idce, and Iccs.
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