Act as the primary contact for cardholders disputing transactions, ensuring compliance with Regulation E. Review accounts, process disputes , and verify identity for fraud-related issues.Provide clear account information, explain policies, and manage customer inquiries via phone and email.Handle bilingual callbacks, assist with merchant credit holds, and update refund requests.Communicate emerging fraud trends.

Provided exceptional customer service by addressing client inquiries, explaining insurance policies, and resolving concerns promptly and effectively.Successfully met and exceeded monthly sales targets by effectively communicating the benefits of various insurance policies, resulting in an X% increase in policy sales during my tenure.Maintained accurate and organized records of client interactions, policy information, and insurance documentation, ensuring compliance with industry regulations.Set up computers for the store and help with any computer-related issues.

Gather information about potential clients for their insurance needs.Explained the key features, benefits, and drawbacks of various insurance policies to encourage the purchase of insurance plans.Provide in-person explanations of their policies, review their insurance coverage, recommend adjustments or additions, and assist in updating beneficiary information when necessary.