Edgar Marquez Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Assist the Anti-Fraud team auditing calls using the Pin Drop software for TRS calls- Assisting with handling escalations and sensitive issues for ppt- Coordinate with different departments to solve problems and resolve especial request - Translate scenarios that require problem resolution to positive service experiences- Guide my team with training and questions as a senior representative and leader

Toronto, Ontario, Canada

- Assist customers with the completion of appropriate forms and other policy requirements.- Take a proactive role in identifying and reporting areas of continuing client concern (trends) and make recommendations to help develop and implement strategies to resolve the issues to improve the service experience.- Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service.- Keep current with company policies, procedures, and processes.- Meet expectations relative to productivity, accuracy, and service excellence.- Process transactions on behalf of clients if/when required.- Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines.- Identify opportunities and make recommendations to improve operational processes and practices.

Mississauga, Ontario, Canada

- Provided technical support to clients, effectively addressing questions and concerns.- Analyzed sales data to determine customer needs and recommend suitable products.- Utilized statistical analysis to identify sales trends and guide product recommendations.- Delivered high-quality customer service through various channels, including email.

Valencia, Carabobo State, Venezuela

- Conducted statistical process control (SPC) analysis across multiple departments.- Identified and resolved process, equipment, and operation-related issues.- Coordinated planning, scheduling, and material management processes for optimal equipment reliability- Utilized analytical skills to identify and troubleshoot process and equipment-related issues- Collaborated with cross-functional teams to ensure compliance and customer satisfaction- Implemented process improvements resulting in increased efficiency and reduced downtime- Utilized strong communication skills to translate complex scenarios into positive service experiences.

Google Certificate, Project Management

Bachelor'S Degree, Chemical Engineering