Edgar Romero Email and Phone Number

• Execute and process semi-monthly payroll process for our non-profit organization.• Perform data entry into the HRIS for all Human Resources data in relation to the organization's employees.• Collaborate with and hold accountable employees throughout the organization concerning payroll issues and HR support.• Developing and introducing new policies and training to the team members. • Conduct effective, thorough, and objective investigations.• Prepare and execute wage orders, garnishments, EDD claims, and the like keeping track of rates, wages, compensation, and benefit rates.• Manage and execute end-of-year payroll audits and regulated reporting requirements.• Ensure compliance with relevant laws and regulations regarding payroll and labor laws. • Partner with the organization’s HRIS team as it relates to payroll and employee policies. • Maintain in-depth knowledge of the State of California legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.• Maintain employee personnel files and required documentation in collaboration with the HR Business Partner, People Operations Business Partner, and Compliance Department• Support and hold accountable employees in relation to relevant HR policies, procedures, and statutes.

• Maintain all local laws and company employment guidelines consistently.• Coordinate pre-screening, phone screening, interview scheduling, pre-employment testing, and new hire Provide daily training to front office staff. • Payroll processing and any financial agreements • Complete the process of onboarding and separation of employees. • Coordinate projects and maintain matrixes during the process. • Make sound recommendations based on available information based on conduct and training. • Demonstrate ability to support leaders in building and maintaining effective teams. • Collaborate with the HR team at all times.• Understand and apply parameters of labor issues including FMLA, ADA, and HIPPA.• Able to organize tasks and meet deadlines. • Data entry of all disciplines into the HR information system.

• Assisting the Early career team with sourcing accessing and finding candidates through many different databases, social media, and job fairs.• Support IT team with creating a strong pipeline for upcoming opportunities.• Conducting candidates’ screenings after reviews thoroughly candidates resume and matching basic qualifications for different job opportunities.• Creating a diverse pipeline, in order to create a diverse workplace.• Monitor external talent pipeline and trends and use data in your sourcing strategies

• Interpret and explain human resources policies, procedures, laws, standards, or regulations. • Supported the development of peers through guiding, training, and coaching. • Managed communications with transparency between office staff, upper management, andpatients.• Maintain and update human resources documents such as organizational charts, employee handbooks, or performance evaluation forms.• Assisting the Early career team with sourcing accessing and finding candidates through many different databases, social media, and job fairs.• Support IT, team, with sourcing candidates at multiple locations.• Conducting candidates’ screenings after reviews thoroughly candidates' resumes and matching basic qualifications for different job opportunities.

• Negotiated agreements and orchestrated logistics for treatment plans.• Navigate and create report based on Analytic dashboards. • Supported the development of peers through guiding, training, and couching. • Managed communications with transparency between office staff, upper management andpatients.• Spearhead the development of processes that enabled the team to work more efficiently.• Verify insurance eligibility, claims and payments.• Audit treatment plan and ledger to keep bookkeeping accurate.• Maintained professional discretion while managing confidential documents such as sales• contracts and nondisclosure agreements and new hires.

Provide the highest level of customer service at all timesPerform resident retention calls according to guidelines currently in placeEnsure that all relative information regarding resident issues, requests and complaints are accurately noted in OneSiteServe as a resource for management in the development and communication of improved/better and more efficient resident relationsAssist residents with the move in process as neededUnderstand and facilitate retention process which includes renewal paperwork Educate residents on ICAC proceduresMaintain optimum financial levels of performance by demonstrating the value in our community to residentsSuccessfully tour and lease apartments when neededProcess resident applications, lease documents and related paperwork as neededAbility to solve simple to complex resident relation issues in a timely mannerSupport the marketing functions by recording accurate data on prospects and residentsPerform community inspections to ensure aesthetics are maintained to Company expectationsMaintain filing, communications and record keeping in accordance with Company policies and proceduresPartner with all verticals and vendors to ensure business continuityTrack NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputationParticipate in community customer experience events as well as resident programs and activities in order to provide a sense of communityPerform additional duties as assigned or requested

Provides administrative support functions to the call center, account managers, and management. Povide the best professional, high-level customer service for the customers of their organization. They assist in developing customer service standards, policies and procedures for the organization. Also Investigating and correcting errors, following company and customer records, Handling and resolving customer complaints, or special orders via mail or phone. Aswell Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions. Answering the questions of customers regarding the organization’s products or services and its operation or maintenance. And Monitors progress of job order throughout production, confers with establishment personnel, orders supplies, contracts services with outside vendors, and alters production schedule and job order to expedite timely processing of job in accordance with customer's requirements and company standards.

A key holder’s main responsibility is to open and close the business. Tagged as a ‘key’ holder, key holders hold the keys to the establishment and always make sure that the locks are properly placed and making sure that the security alarms and camera are on. Key Holders also perform duties like entertaining customers, assisting them and answering their questions and bookkeeping such as recording of any sales purchases, income, receipts and payments by an individual or organization. A key holder also performs utility work like stacking the shelves and boxes and maintaining the appearance of the displays.

Sales Associated- 02/11 to 08/11 Primary duties are to interest buyers and purchasing agents in their merchandise or services and to address clients’ questions and concerns and demonstrate their products and advise clients on how using these products.